Functional Consultant (Mid Level)

Summary:

The Functional Consultant is a mid-level professional supporting SAP projects and helping bridge business needs with technical solutions. The ideal candidate will have foundational knowledge of SAP modules and business processes, with a strong desire to learn and grow within a collaborative environment. Excellent written and verbal English skills are required to communicate effectively with global teams. Experience working with US/EU companies is preferred. This role offers an exciting opportunity to develop SAP consulting expertise, contribute to project success, and gain valuable experience. If you meet these requirements, we encourage you to apply.

Key Responsibilities:

- Support SAP modules by assisting in L2 and L3 incident resolution, including troubleshooting, analysis, and coordinating with technical teams for fixes.

- Help resolve complex incidents by analyzing issues, reproducing errors, and supporting senior team members in implementing solutions.

- Contribute to SAP enhancement delivery by gathering requirements, supporting the creation of functional specifications, and assisting with configuration and testing processes.

- Maintain and update process documentation such as process flows, configuration guides, SOPs, and knowledge base articles to ensure clarity and accuracy.

- Participate in testing activities, including designing test cases, executing SIT/UAT, and validating transports to ensure system quality.

- Collaborate with cross-team members, including Basis and ABAP teams, to resolve interface and integration issues.

- Follow organizational change management procedures, including RFCs, impact assessments, and deployment activities.

- Monitor system performance and incident trends to identify recurring issues and areas for improvement.

- Support end-user training and knowledge transfer initiatives to enhance user proficiency with SAP systems.

- Ensure all activities and documentation adhere to organizational standards and best practices.

Qualifications:

- Early-career AMS analysts or SAP support professionals with 1–3 years of relevant experience.

- Proven experience in L2/L3 incident resolution, including troubleshooting, root cause analysis, and coordinating fixes with technical teams.

- Basic knowledge of SAP modules and support processes, with familiarity in incident management and SLA adherence.

- Support experience in delivering SAP enhancements: gathering requirements, contributing to functional specifications, configuration, and testing.

- Strong documentation skills with the ability to create and maintain process flows, configuration guides, SOPs, and knowledge base articles.

- Familiarity with SAP support environments, including incident tracking tools (e.g., ServiceNow, JIRA, Remedy).

- Good communication skills to collaborate with cross-functional teams and assist in end-user training.

- A degree in Information Systems, Computer Science, Engineering, or a related field, or equivalent relevant experience.

- Knowledge of SAP best practices, support procedures, and change management processes (RFCs, impact assessments).

- Motivated to learn and grow within SAP support and AMS environments, with a focus on continuous improvement.

- Strong written and verbal English (required).

- Experience with US/EU companies (preferred).

Rate: $16-23 USD/hour

Job Type: Full-time

Pay: ₹1,419.00 - ₹2,042.00 per hour

Application Question(s):

• Please specify your experience with any US/EU companies. If none, please state none.
• This role requires that you maintain partial overlap with the US time zones for 2-3 hours daily to support real time collaborations. Please specify which hours during 9 am - 5 pm EST you are able to overlap.
• In which industries do you have experience?
• This role interview and primarily works in English, and requires strong written and verbal English skills. Please state your English level, and confirm your resume has been submitted in English.

Education:

• Bachelor's (Required)

Experience:

• L2/L3 SAP support experience: 1 year (Required)
• AMS Analysis or SAP: 1 year (Required)
• SAP /SLA Adherence: 1 year (Required)
• SAP tracking tools (Service now, Jira, Remedy): 1 year (Required)
• SAP/RFC Impact assessment: 1 year (Required)

Language:

• English at the B2 or better level (Required)