Fundraising Operations Coordinator

SWEDA is growing fast. Since the pandemic, the number of children, young people and adults who need our support has grown exponentially. An estimated 1.25m people in the UK have an eating disorder, and an NHS mental health questionnaire in 2023 found that 59% of 17-19 year olds screened positive for having eating problems.

SWEDA has responded by expanding geographically (into Bristol, South Gloucestershire and Oxfordshire), developing our Children and Young People services and investing in the development of a fundraising team.

Our fundraising function has grown significantly in recent years, reflecting both the increasing need for our services and our ambition to diversify income and secure our future. With a dedicated and expanding team now in place, we are entering an exciting phase where strengthening our internal systems and processes will help us maximise our impact.

The Fundraising Operations Coordinator plays a vital role in supporting this next stage of growth. By providing essential coordination, maintaining strong systems, and ensuring high-quality data and processes, this role will enable the fundraising team to work as effectively as possible and build meaningful relationships with our supporters.

This position is key to ensuring our fundraising is efficient, well-organised, and scalable - helping us to grow sustainably, enhance supporter experience, and ultimately reach more people who need our support. We are a small and friendly team and will make you feel very welcome.

We are looking for a candidate who has the necessary skills and experience to fulfil the following role:

MAIN DUTIES & RESPONSIBILITIES

• Research, evaluate, and configure systems and technology solutions that support the organisation's data strategy, ensuring they meet the charity’s requirements, enable effective data management, and contribute to the delivery of strategic objectives
• Manage, troubleshoot, and improve the functionality, performance, use of and development of our CRM system (Beacon)
• Manage processes including data imports from a variety of systems, data quality processes, automation, system reconciliation (e.g. with finance systems), Gift Aid claims and CRM configuration
• Track income through our multiple payment channels and CRM, and work with the Finance Manager to reconcile SWEDA’ s income
• Claim and track Gift Aid
• Monitor new research and news on the topic of eating disorders to provide SWEDA with relevant information to help secure funding.
• Research potential funders
• Continue the development of user guides and documentation of tools and procedures to promote compliance, data integrity and resilience, and provide training for colleagues
• Create custom reports for the fundraising and wider team insight

For more information about the role, please download the Recruitment Pack on our website. to apply, please send a completed application form and covering letter to admin@swedauk.org explaining why you think you are the right person for the job by midday on Friday 17th July.

Interviews will be held w/c 27th July.

Pay: £25,000.00 per year

Work Location: Hybrid remote in Shepton Mallet BA4 5BS