Furniture Service Technician / Furniture Repair Technician

Furniture Service Technician / Furniture Repair Technician

Company: 5th Avenue Furniture and Mattress
Location: Southfield, MI
Job Type: Full-Time
Pay: $24–$30 per hour, based on experience
Schedule: Day shift, retail schedule. Saturdays are required.

Job Summary

5th Avenue Furniture and Mattress is looking for an experienced Furniture Service Technician to join our team. This position is responsible for maintaining the quality and appearance of our showroom furniture, completing service work in customers’ homes, assisting with small deliveries and product swaps, and repairing damaged furniture before, during, and after the sales process.

The ideal candidate has hands-on experience repairing furniture, touching up wood finishes, working with upholstery and leather, reinforcing frames, replacing parts, adjusting mechanisms, and handling customer homes professionally. This is not an entry-level position. Applicants must have at least 3 years of furniture repair, furniture service, upholstery, woodworking, cabinet repair, leather repair, or similar hands-on repair experience.

Key Responsibilities

The Furniture Service Technician will be responsible for:

Inspecting showroom furniture for damage, defects, wear, loose parts, broken frames, torn leather, upholstery issues, scratches, dents, chips, rail problems, missing hardware, and general presentation issues.

Repairing, touching up, and restoring furniture on the showroom floor, in the warehouse, and in customers’ homes.

Completing wood touch-ups, including scratches, nicks, chips, dents, finish blending, minor refinishing, stain matching, and polishing.

Repairing or improving upholstery and leather issues, including small tears, scuffs, seam issues, color touch-up, cushion/fill concerns, and surface restoration when repairable.

Reinforcing broken or weakened frames, rails, supports, brackets, legs, bed frames, sofas, sectionals, chairs, recliners, and case goods.

Swapping rails, replacing hardware, adjusting mechanisms, tightening frames, installing parts, correcting alignment issues, and making furniture safe and presentable.

Delivering or assisting with delivery of smaller items such as rugs, lamps, accessories, replacement parts, rails, and service-related merchandise.

Helping move, stage, repair, and reset showroom merchandise as needed.

Diagnosing service issues and determining whether a product can be repaired, needs parts, should be exchanged, or should be escalated to management.

Maintaining organized service tools, supplies, parts, touch-up kits, hardware, and repair materials.

Communicating clearly with managers, sales staff, warehouse team, delivery team, and customer service regarding repair status and next steps.

Swapping electrical components, reclining mechanisms and motors.

Completing basic service paperwork, notes, photos, and documentation for completed repairs.

Representing the company professionally when working inside customer homes.

Maintaining a clean, safe, and organized work area.

Required Experience

Minimum 3 years of hands-on furniture repair, furniture service, upholstery repair, leather repair, woodworking, cabinet repair, finish repair, or related experience.

Experience repairing furniture in a retail showroom, warehouse, customer home, moving company, upholstery shop, cabinet shop, or furniture service company is strongly preferred.

Must be comfortable working with wood, leather, fabric, upholstery, frames, mechanisms, hardware, and furniture parts.

Must know how to use common repair tools and hand tools safely.

Must be able to identify what can be repaired versus what needs replacement or escalation.

Must be able to work independently without constant supervision.

Required Skills

Strong wood touch-up and furniture repair ability.

Ability to repair scratches, dents, chips, loose frames, broken rails, damaged supports, torn leather, upholstery issues, and hardware problems.

Basic understanding of furniture construction, including case goods, beds, sofas, sectionals, recliners, dining furniture, and accent pieces.

Good eye for detail and showroom presentation.

Ability to color match, blend finishes, and make repairs look clean and professional.

Ability to safely move furniture, rugs, lamps, and accessories.

Professional communication skills with customers and internal staff.

Ability to take photos, write basic notes, and communicate repair status.

Reliable attendance and strong follow-through.

Valid driver’s license preferred.

Physical Requirements

Must be able to lift and move furniture, rugs, lamps, rails, and repair materials.

Must be able to bend, kneel, squat, reach, climb, carry, push, pull, and work on furniture from different angles.

Must be able to lift up to 75 lbs with assistance when needed.

Must be comfortable working on a large showroom floor and inside customer homes.

Qualifications

Experience with leather repair and leather color touch-up.

Experience with upholstery repair, sewing, cushion repair, foam/fill correction, or fabric repair.

Experience with wood stain, markers, burn-in sticks, fillers, lacquers, polishes, and touch-up kits.

Experience repairing recliners, motion furniture, power mechanisms, frames, rails, bed supports, and sectionals.

Experience working in a furniture store, warehouse, delivery department, or service department.

Own basic tools preferred, but not required.

What We Are Looking For

We are looking for someone who takes pride in craftsmanship. This person should be dependable, detail-oriented, professional, and able to look at a damaged piece of furniture and know the best way to fix it. The right candidate understands that furniture repair is part craftsmanship, part problem-solving, and part customer service.

This position is important because it protects the appearance of our showroom, reduces unnecessary exchanges, improves customer satisfaction, and helps the sales team keep merchandise looking presentable and sellable.

Compensation

Pay is based on experience and skill level.

Recommended posting range: $24–$30 per hour
Highly experienced candidates may be considered above range depending on leather, upholstery, wood repair, and in-home service experience.

Pay: $24.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person