Gaming Machine Technical Support

Company Overview

Island Resort & Casino is a premier casino resort hospitality provider dedicated to delivering exceptional entertainment and guest experiences. We pride ourselves on fostering a dynamic environment where innovation and customer satisfaction are at the forefront of everything we do.

Overview

We are seeking a motivated and detail-oriented Gaming Machine Technical Support specialist to join our team. In this role, you will be responsible for maintaining, troubleshooting, and supporting our gaming machines and related infrastructure. Your expertise will ensure seamless operation of gaming equipment, providing an engaging experience for our guests while maintaining high standards of technical excellence. Responsibilities

• Provide technical support for gaming machines, including troubleshooting to minimize downtime
• Maintain and update gaming machines, ensuring compliance with regulatory standards and company policies
• Assist in the setup, configuration, and maintenance of computer hardware devices used in gaming environments

Skills

• Proven experience and/or education in technical support with a focus on troubleshooting and hardware maintenance
• Strong knowledge of computer management, operating systems (Windows, macOS), and IT infrastructure components
• Ability to troubleshoot computer hardware issues effectively in a fast-paced environment
• Excellent communication skills
• Analysis skills to identify root causes of technical problems quickly and accurately

Join us to be part of an energetic team committed to delivering top-tier gaming experiences through innovative technology support. Your expertise will directly contribute to operational excellence while providing exceptional service in a vibrant hospitality environment. Full job description available at www.islandresortandcasino.com.

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: In person