General Adjuster

Purpose

McLarens is searching for a General Adjuster working in a designated region with the ability to travel, as needed, to resolve various types of losses. This role’s main responsibilities will be managing the resolution of first and third-party claim exposures from both a coverage, investigative, and loss establishment perspective. The General Adjuster needs to be able to work in a collaborative and responsive fashion with varying levels of supervision resolving complex exposures. We are looking for an exceptional problem solver, proactive thinker, strong communicator, team player, and self-starter.

Key Accountabilities

• Receive and review claim intake daily.

• Contact insurer, broker, and claimant to arrange appointment for first meeting.

• Visit insured/risk to investigate cause, circumstances, extent of loss, and damage.

• Review policy coverage and raise questions with insurers, where appropriate, and recommend resolutions.

• Consult with construction contractors, engineers, and other experts for the purpose of determining damages.

• Timely reporting to clients with clear and comprehensive content.

• Formulate technically precise correspondence specific to Reservation of Rights, Declination of Coverage, and Denial of Liability.

• Communicate effectively with policyholders, claimants, witnesses, independent and field adjusters.

• Effectively manage claims and liaise with insured, insurer, broker, retained experts, etc.

• Prepare scope of damage, loss measure, and costs schedule.

• Coordinate cost agreements with insured and claimant.

• Bring matters to a timely, equitable resolution in accordance with Coverage and/or Liability findings.

• Other duties as instructed by Leadership, including out-of-territory travel and catastrophe response, as needed.

Experience and Qualifications

• 3-5 years of commercial/residential property claims experience.

• Appropriate state adjuster license(s).

• Regional claims experience.

• Experience handling complex commercial losses preferred.

• Established Broker/Carrier relationships.

• Some experience with commercial and residential ISO policies to include manuscript interpretations.

• Knowledge of Xactimate or other estimating platforms.

• Knowledge of the independent claims adjusting business to include familiarity with local jurisdictional requirements and claim practices.

• Excellent negotiation and communication abilities, both verbal and written.

• Strong interpersonal and analytical skills.

• Ability to plan and prioritize.

Essential Physical Requirements:

• Travel to inspection sites. (regularly)

• Move about indoors and outdoors to conduct inspections. (regularly)

• Ability to position self to inspect confined spaces, ascend and descend stairwells and ladders, traverse roofs, and work atop roofs (frequently)

• Ability to maintain balance while traversing on narrow, slippery, or sloping surfaces. (regularly)

• May exert up to 20 pounds of force frequently or constantly while moving objects. (Regularly)

• Transport objects weighing up to or exceeding 50 pounds. (regularly)

• Transport, unfold, and extend OSHA approved ladder which may exceed 50 pounds. (frequently)

• Ability to operate a laptop/computer, phone, other office productivity machinery (calculator, printer, etc.), and measuring devices. (regularly)

• Manual dexterity and coordination to extend hands and arms in various directions, using fingers in repetitive motion for keyboarding and writing. (regularly)

• Handle paperwork and files. (regularly)

Work Environment:

• May require working in outdoor weather conditions. (Occasionally)

• May require working in stationary position. (Occasionally)

Benefits:

• Health Insurance - Medical, Dental, Vision, Life, and Disability Insurance

• Health Saving/Flexible Spending - access to flexible spending and health savings accounts

• Retirement – 401(k) program with company match

• Pet Benefits – ensuring the well-being of your extended family.

• Identity Theft Insurance – offering security and peace of mind.

• Wellness Programs - supports financial, physical, and mental well-being.

• Career Development – fostering growth and advancement in the workplace.

• Community Day of Service/Float Holiday – our Day of Service promotes community involvement, and our personal float holiday can be used as desired.

• Employee Discount Program - offers exclusive discounts and deals on a wide range of products and services.

• Employee Assistance Program - designed to provide life balance support and counseling.