General Manager

An upcoming shopping mall is looking to hire a General Manager for their company. The GM is responsible for the overall leadership, performance, and strategic direction of a group of malls. The role ensures profitability, operational excellence, strong tenant partnerships, financial sustainability, and a superior customer experience across all properties. The GM leads all functional heads—including Operations, Marketing & Leasing, Administration/HR/IT/Legal, and Finance—and ensures alignment with the company’s vision and business objectives.

Responsibilities

Strategic Leadership & Business Direction

• Develop and execute the long-term strategy for the mall portfolio, including growth, positioning, and competitive differentiation.
• Define annual business objectives, financial targets, and performance expectations for all malls.
• Oversee portfolio-wide decisions related to asset enhancement, renovation, expansion, and modernization.
• Evaluate new business opportunities and strategic partnerships that enhance footfall, revenue, and brand value.

2.Financial & Commercial Performance Management

• Own the full P&L for the mall group, ensuring sustainable growth in revenue, operating income, and profitability.
• Review consolidated financial performance monthly with the Finance Manager and take corrective action where required.
• Approve budgets, forecasts, CapEx plans, and major expenditures.
• Assess commercial performance including occupancy levels, rental yields, tenant mix, and non-rental income streams.

3.Operational Excellence & Mall Performance Oversight

• Provide strategic oversight to the Operations Manager on all operational, maintenance, engineering, and facility-related activities.
• Ensure service quality, safety, compliance, and operating standards are consistently met across all malls.
• Monitor mall performance, visitor experience, operational KPIs, and tenant satisfaction.
• Support improvements in SOPs, efficiency, and cost management across all properties.

4.Leasing, Marketing & Business Development Leadership

• Guide the Head of Marketing/Leasing in developing mall positioning, annual marketing strategy, and leasing plans.
• Approve tenant mix strategy, anchor tenant negotiations, and major leasing deals.
• Support business development initiatives, brand partnerships, and revenue-generating opportunities.
• Ensure marketing investments deliver measurable impact on footfall, sales, and brand presence.

5.Administration, Legal, HR & IT Governance

• Oversee the Head of Administration to ensure effective HR, legal compliance, IT systems, and general administrative services across all malls.
• Approve major HR decisions including manpower planning, succession, and senior-level hiring.
• Ensure operational policies, legal documentation, and organizational governance frameworks are in place.

6.Stakeholder, Government & External Relations

• Maintain strong relationships with investors, board members, government authorities, and major tenants.
• Represent the company at external forums, regulatory engagements, and industry associations.
• Ensure compliance with all statutory requirements including municipal approvals, safety regulations, and commercial rules.

7.Leadership, Culture & Team Development

• Build a high-performing leadership team with clear accountability and collaboration across functions.
• Promote a culture of operational discipline, customer focus, innovation, and ethical conduct.
• Mentor and develop senior managers, ensuring leadership pipeline and succession readiness.
• Foster cross-functional alignment between Operations, Leasing, Finance, Marketing, and Administration.

Qualifications & Experience

• Bachelor’s degree in Business, Management, Engineering, Real Estate, or related field; MBA preferred.
• 10+ years of leadership experience, with significant exposure to mall operations, retail real estate, or multi‑site management.
• Proven ability to lead diverse teams and manage multiple properties simultaneously.
• Strong understanding of mall operations, leasing, finance, marketing, and corporate governance.

Key Competencies

• Strategic thinking and commercial acumen
• Leadership and team‑building capability
• Decision‑making and problem‑solving ability
• Financial and business performance management
• Stakeholder and tenant relationship management
• Communication and influencing skills
• Operational discipline and excellence focus
• Customer and service orientation
• Governance, compliance, and risk awareness
• Integrity and professional conduct