General Manager

Overview

The Hotel General Manager oversees daily hotel operations, ensures excellent guest service, and manages staff to maintain a clean, safe, and efficient property. This role focuses on hands‑on leadership, cost control, and delivering a positive guest experience.

Key Responsibilities

- Supervise Front Desk, Housekeeping, and Maintenance teams

- Ensure rooms and public areas meet cleanliness and quality standards

- Handle guest issues and maintain high satisfaction scores

- Manage scheduling, training, and performance of staff

- Monitor daily operations, occupancy, and basic financial reports

- Control expenses, inventory, and labor costs

- Ensure compliance with safety, brand, and company policies

- Support sales efforts and local marketing when needed

Qualifications

- Previous hotel management or supervisory experience

- Strong customer‑service and communication skills

- Ability to lead a small team and multitask in a fast‑paced environment

- Basic understanding of hotel operations and PMS systems

- Reliable, organized, and hands‑on leadership style

Work Environment

- Full‑time, on‑site role

- Requires flexibility for weekends, holidays, and peak

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person