General Manager

General Manager – ABAE Hotel

Job Description
The General Manager is responsible for the overall leadership, performance, and day-to-day operations of the ABAE Hotel. This role provides strategic direction and hands-on management to ensure operational excellence, strong financial results, exceptional guest satisfaction, and continuous team development. The General Manager formulates and executes the hotel’s overall strategy, manages people and resources, establishes operational policies, and ensures the hotel operates efficiently, compliantly, and profitably. Success in this role requires decisive leadership, sound judgment, and the ability to inspire a high-performing, engaged team while driving sustainable long-term growth. .

Key Responsibilities Operational Leadership

• Oversee all daily hotel operations to ensure efficiency, quality, and consistency.
• Develop and implement strategic plans, operational initiatives, and growth opportunities.
• Establish, monitor, and enforce operational policies, procedures, and service standards.
• Ensure full compliance with health, safety, labor, and regulatory requirements.
• Maintain high standards of guest experience and brand representation. Financial Management
• Manage, and monitor annual budgets and operating forecasts.
• Control expenses, optimize cost efficiency, and maximize profitability.
• Prepare and present regular operational reports to partners and unit owners.

Team Leadership & Development

• Lead, motivate, and develop all hotel staff through clear direction and accountability.
• Oversee recruitment, onboarding, training, and ongoing professional development.
• Manage performance evaluations, coaching, and disciplinary processes when required.
• Foster a positive, professional, and collaborative work environment aligned with company values and culture. Strategic & Problem-Solving

Responsibilities

• Identify operational challenges and proactively implement effective solutions.
• Continuously evaluate and improve operational systems, workflows, and guest experience standards.
• Act as the primary point of leadership during complex or high-pressure situations.

Qualifications & Skills

• Proven experience as a General Manager, Operations Manager, or similar senior leadership role, preferably in hospitality.
• Strong understanding of business operations, including HR, procurement and hotel operations.
• Excellent communication, leadership, and interpersonal skills.
• Highly organized, detail-oriented, and results-driven.
• Strong analytical and problem-solving capabilities.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as required.

Core Competencies

• Demonstrated ability to lead and collaborate effectively as both a team leader and team member.
• Ability to perform under pressure and adapt quickly in dynamic operational environments.
• Professional, clear, and respectful communication with guests, team members, partners, and stakeholders.
• High level of integrity, accountability, and commitment to company policies and standards.

Employment Commitment The General Manager agrees to faithfully, loyally, and conscientiously perform all duties and responsibilities to the reasonable satisfaction of the Company, in full compliance with all Company policies, rules, and procedures. During the term of employment, the General Manager will devote full business time, attention, and best efforts to the business and interests of the Company.

Benefits

• Competitive salary with performance-based bonus structure
• Paid Time Off (PTO) and Personal Days