General Manager

Description:

About Mackey's

At Mackey's, our mission is simple: to be the most TRUSTED and RELIABLE retail service. We are a small business with big dreams — and our team is the reason we grow. Our culture is built on five core values: Growth, Courage, Teamwork, Trust, and Integrity. We believe every team member deserves to be empowered, developed, and heard. If you are passionate about people, driven by service, and ready to make a difference, Mackey's is where your leadership story begins.

"To be the most TRUSTED and RELIABLE retail service." — Mackey's Mission Statement

The Opportunity

We are looking for a dynamic, values-driven General Manager for our Woodstock, CT location. As a GM at Mackey's, you are not simply managing a store — you are leading a team, championing a culture, and delivering a customer experience that sets us apart. You will be the standard-bearer for everything Mackey's stands for: trust, integrity, and genuine care for every person who walks through our doors.

Our ideal candidate is someone who leads with heart and executes with discipline. Someone who builds people up, embraces accountability, believes no task is beneath them and sees every challenge as an opportunity.

Our goal is to find team members who are passionate about our service, so everyday they’re energized to be their best.

This is an operationally active General Manager position, supporting the team to execute store operations as well as delivering people first customer service.

What You Will Do

Leadership & Team Development

• Serve as the culture carrier for the Woodstock location — modeling Mackey's core values in every interaction with team members and customers
• Recruit, onboard, coach, and develop a high-performing team; identify talent and create pathways for growth and advancement
• Conduct regular one-on-one check-ins, performance conversations, and team huddles that build trust and alignment
• Hold yourself and others accountable to Mackey's standards with fairness, consistency, and respect
• Foster a work environment where team members feel valued, respected, and empowered to do their best work

Customer Experience

• Champion a culture of extraordinary, personalized customer service — ensuring every customer leaves knowing they matter
• Resolve customer concerns and escalations promptly, with empathy, ownership, and a commitment to making things right
• Model and reinforce service standards that reflect Mackey's mission of trust and reliability
• Actively seek feedback from customers and team members to continuously improve the experience

Store Operations & Execution

• Oversee all daily store operations including opening and closing procedures, scheduling, and inventory management
• Lead seasonal merchandising setups and promotional execution with attention to detail and a sense of urgency
• Ensure proper receiving, stocking, and product integrity processes are followed consistently
• Monitor key business metrics (sales, shrink, labor) and develop action plans to drive results
• Maintain a safe, clean, and organized store environment that reflects our commitment to quality
• Ensure compliance with all company policies, procedures, and applicable regulations

Business Acumen & Communication

• Manage scheduling and labor allocation to balance business needs with team member satisfaction
• Communicate clearly and effectively with the CEO and leadership team regarding store performance, opportunities, and concerns
• Contribute ideas and insights that help Mackey's evolve, improve, and grow — because we believe growth never stops
• Participate in company-wide initiatives and represent the Woodstock location with pride

Work Environment

Mackey's is a fast-paced retail environment with continuous interaction between team members, customers, and the ever-evolving nature of our product offering. This role involves active physical engagement including reaching, bending, and lifting (product weights range from 5–60 lbs., with occasional variances). Our seasonal business creates exciting variety in product selection and exposure to varying temperatures and allergens. This role requires spending extended periods on your feet and the flexibility to work across our peak seasons — spring and the holiday season — as well as our busiest days (Saturday and Sunday). The role requires the use of forklifts, hand trucks, pallet jacks, and propane pump station operation (training provided).

Requirements:

Job Requirements

Mackey's hires for values and character first. Skills can be trained — integrity, courage, and genuine care for people cannot.

Required Qualifications

• Minimum 2 years of leadership experience
• Demonstrated ability to lead, coach, and develop a team of 5 or more team members
• Track record of delivering exceptional customer service and holding a team to that standard
• Strong organizational and prioritization skills; capable of managing competing demands calmly and effectively
• Proficiency with Windows-based software including Microsoft Office (Word, Excel, PowerPoint)
• Clear, tactful communication skills — both written and verbal — with the ability to engage diverse audiences with empathy and respect
• Proven problem-solving ability; resourceful, calm under pressure, and focused on solutions
• Must be 18 years or older
• Availability from 8am–7pm with weekday and weekend flexibility; minimum 45 hours per week
• Willing to comply with pre-employment screening, including drug testing, reference verification, and background check

Preferred Qualifications

• Experience in a mission- and values-driven organization
• Background in independently managing store-level P&L, scheduling, and inventory
• Experience building a team culture from the ground up or leading a team through significant change
• Familiarity with garden, outdoor, or specialty retail products
• Experience opening or closing a retail location as the key holder

Our Core Values

Every team member at Mackey's — and especially our General Managers — is expected to live out our five core values daily:

DARE TO BE GREAT

Commit to the pursuit of excellence beyond what is known of ourselves or others.

EMBRACE CHANGE

Take on challenges, persevere, learn, and iterate.

VALUE PEOPLE

Every member's contributions are valued, respected, and essential to achieving our goals.

DO THINGS RIGHT

Ensure every action reflects our passion for service and delivers on our promises.

DO THE RIGHT THING

Trust earned through honesty, effort, and reliability.

Employment Package

Benefits

• Health Insurance Premium Contribution
• 401(k)
• Paid time off

Schedule

• Full-time, ~ 45 hours per week
• Monday through Sunday
• Weekend availability required (Mackey's schedules 1 regular weekend day per week, with 1 regular weekend day off)
• Your regular schedule will include either Saturday or Sunday, to ensure you have a regularly scheduled weekend day off.
• Regular scheduling with periodic requests for team support and coverage

Mackey's is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Questions about the position? Email us directly. We’d be happy to support you in ensure Mackey’s is a place where you will be able to give your best.