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Location:
Riyadh, Saudi Arabia
Work Style: In-person
Job Description

We are looking for an experienced General Manager to lead and oversee the daily operations of our coffee shop. The ideal candidate will have a strong background in the coffee industry, exceptional leadership skills, and a passion for delivering outstanding customer experiences. You will be responsible for ensuring smooth operations, driving sales, and maintaining high-quality standards in both service and product offerings.


Key Responsibilities:

  • Oversee daily operations of the coffee shop, ensuring efficiency and excellence.
  • Lead, train, and motivate staff to deliver exceptional customer service.
  • Manage inventory, ordering, and supplier relationships to maintain quality and cost control.
  • Develop and implement strategies to increase sales, profitability, and customer retention.
  • Ensure compliance with health, safety, and hygiene regulations.
  • Create and maintain a positive and engaging work environment.
  • Innovate and introduce new coffee trends, seasonal offerings, and promotions.
  • Handle customer feedback and resolve issues professionally.


Requirements:

  • Proven experience as a General Manager or similar role in the coffee.
  • Strong knowledge of coffee preparation, brewing techniques, and industry trends.
  • Excellent leadership, communication, and problem-solving skills.
  • Experience in staff training, scheduling, and team development.
  • Customer-focused mindset with a passion for delivering top-tier service.
  • Ability to work in a fast-paced environment and adapt to changing needs.
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Confidential
General Manager

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United Arab Emirates
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