General Manager at Magnolia Bakery

JOB TITLE: General Manager

REPORTS TO: Franchise Owner

POSITION SUMMARY:

The General Manager leads the team with a unique ability to direct, motivate and develop their managers and staff, ensuring the highest quality food and service, building a team that promotes the Magnolia brand while providing an exceptional customer experience and drives store performance. The GM operates their store with complete personal accountability.

PRINCIPLE DUTIES:

· Works closely with fellow managers to lead daily bakery retail operations and management of employees in a busy store atmosphere.

· Analyze store performance; troubleshoot customer service, emphasizing a true sense of urgency, setting the agenda and tone for great service.

· Responsible for the daily cash reporting, financial auditing and profitability of their store; maintaining labor and food costs within company ideals.

· Follow and maintain all Magnolia Bakery payroll processing standards, comprehending and maintaining compliance with all appropriate local and state labor laws.

· Act as a mentor to their managers, capitalizing on strengths and developing opportunities.

· Coach’s the staff, and conducts scheduled performance reviews and monitors promotions and compensation for hourly staff.

· Manage dessert inventories and production schedules, to make certain of the freshest baked goods possible.

· Manage and oversee all BOH training, scheduling, skill set maintenance and new product implementation.

· Work closely with bakers and icers to ensure consistency in production, following recipes, following safety standards and other company policies and procedures.​

· Ensures proper equipment operation/maintenance, proper safety and sanitation in kitchen and finishing stations of the bakery.

· Aides when needed in the preparation/baking/icing of product offerings.

· Review and correct store presentation and merchandise set up to remain consistent with Magnolia standards.

· Serve as a model for providing community-based service as well as exceptional and personalized guest-centric service throughout the bakery.

· Ensure consistent execution of standard practices, policies and procedures by abiding by all company policies as stated in the Employee Manual.

· Fosters an encouraging and positive environment but adheres to the necessary practices of progressive discipline, managing the process up to suspension, pending investigation, for terminating offences, in order to maintain a safe and productive workplace.​

· Reinforces all sanitation, maintenance, health department security and safety guidelines.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

· Position requires standing and walking for period of 3-5 hours without a rest break.

· Occasional moderate to heavy lifting and carrying, bending, and reaching overhead may be required.

· Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

· Talking and hearing occur continuously in the process of communicating with guests, coworkers, and management

· Vision occurs continuously with the most common visual functions being those of near vision and depth perception

· Requires manual dexterity to use and operate all necessary equipment.

REQUIRMENTS:

· Qualified candidates should have at least 3-5 years of general management experience overseeing 20 or more employees in a Food Service or Retail Service environment.

· Leadership skills including a strong desire and ability to inspire, motivate and develop a diverse group of individuals

· Problem solving and trouble shooting skills.

· Certified in qualifying local food safety protection course

· Intermediate computer proficiency with Microsoft, POS software and web navigation.

This is a full-time position. Candidates must be available to work all shifts if needed which include evenings, early mornings, and weekends. Work scheduled will be 45-55 hours/week; 5 days/week.

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Experience:

• General Management: 3 years (Required)

Work Location: In person