Associate General Manager – Scramble Play Group (Multi-Site Operations)

Overseeing Operations at Scramble Alexandria, Scramble Falls Church, and Scramble Parkour Shirlington

Scramble Play Group is seeking a highly skilled and dynamic Associate General Manager to oversee daily business operations across our three locations. The ideal candidate is a hands-on leader who is friendly, outgoing, and able to motivate large, diverse teams while maintaining Scramble’s exceptional standard of guest services.

The General Manager plays a key role in ensuring each location delivers clean, safe, fun play experiences while maintaining high operational standards. Successful candidates will be enthusiastic, reliable, strategic thinkers who thrive in a fast-paced environment and can drive performance, develop teams, and maintain excellence across multiple facilities.

This role requires strong leadership, exceptional communication, and a deep commitment to guest experience and team development. Compensation includes Scramble perks such as cafe meals, play, parties, and retail, and a competitive salary based on experience.

Duties & Responsibilities

Multi-Site Leadership & Operations

• Oversee day-to-day operations of all Scramble locations (Alexandria, Falls Church, Parkour Shirlington), ensuring consistent execution of Scramble standards in guest service, safety, and cleanliness.
• Lead and support location leadership teams—including Supervisors, Shift Leads, Café Leads, and Department Leads—to maintain high performance and strong team morale.
• Ensure each location delivers a warm, friendly, and best-in-class guest experience for families, children, and party guests.
• Monitor and evaluate location performance through daily communication, weekly review of business operations, and hands on in-person task training.

Staff Development & Team Culture

• Recruit, train, develop, and mentor leadership teams at each site.
• Foster a positive, inclusive, and collaborative work culture across all Scramble properties.
• Implement ongoing training, coaching, and accountability practices.
• Ensure all staff follow established Scramble policies, safety protocols, and operational standards.

Safety, Cleanliness & Facility Oversight

• Ensure adherence to Scramble’s health, hygiene, and safety protocols across all sites.
• Oversee facility maintenance needs, coordinating with internal teams and external vendors to ensure equipment, play structures, and café areas remain in excellent condition.
• Support incident management and guest conflict resolution when escalated beyond the location level.

Customer Experience & Guest Relations

• Maintain consistent, high-quality customer service standards across all locations.
• Respond to escalated guest concerns professionally, ensuring issues are resolved promptly and thoroughly.
• Serve as the champion of the guest experience, identifying opportunities for improvement and implementing solutions.

Financial & Administrative Management

• Oversee revenue goals, labor budgets, and cost controls by staff scheduling and inventory management
• Support inventory processes across retail, café, and cleaning supplies to maintain profitability.
• Ensure accurate reporting, scheduling practices, and operational compliance.
• Support planning and execution of events, promotions, and birthday party promotions.

Strategic Growth & Performance

• Work closely with headquarters and the Director of Business Operations to plan operational improvements and long-term strategy.
• Analyze business trends, identify opportunities for growth, and implement changes to support scalability and excellence.
• Ensure consistency in brand standards, culture, and guest experience across the entire Scramble Play Group.

Qualifications

• Proven leadership experience managing multi-unit operations or a large-format facility (preferred: hospitality, family entertainment, retail, recreation, or food service).
• Strong interpersonal, leadership, and communication skills; able to lead through influence and example.
• Skilled in operational problem-solving, conflict resolution, and decision-making.
• Demonstrated ability to build, develop, and retain high-performing teams.
• Responsible, dependable, and proactive with strong organizational and follow-through abilities.
• Comfortable working in a fast-paced, high-energy environment.
• ServSafe or Food Manager License. CPR and First Aid certification (preferred).

Education & Experience

• High school diploma or equivalent (required).
• Associate’s or Bachelor’s degree preferred.
• 3–5 years of supervisory or management experience, ideally overseeing multiple teams or locations.
• Experience in retail, restaurant, event planning, recreation, hospitality, or family entertainment is highly valued.
• Strong customer service background required.

Physical Demands

• Ability to stand for extended periods.
• Ability to walk, bend, kneel, or move throughout play facilities.
• Ability to lift up to 25 pounds.

Work Environment

• Fast-paced, high-energy, multi-tasked work setting.
• Must be able to travel between three Scramble locations regularly.
• Availability on weekends and federal holidays (Scramble is closed on Thanksgiving Day, Christmas Day, and New Year’s Day).

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