General Manager -Business Operations

Job Title: General Manager – Business Operations

Company: CDL Fineshine Pvt. Ltd.

Location: Katargam/ Pal, Surat

Time: 9:00 am - 7:00 pm

Reporting To: Founder & CEO

About Us:

Fast-growing B2B diamond jewellery manufacturing company specializing in customized and bulk orders for retail partners.

Role Summary:

Responsible for end-to-end business operations with full ownership of execution, profitability, people, processes, and customer experience.

Key Responsibilities:

Manage daily operations across Sales, Production, Finance, Logistics, HR & Support

Ensure smooth execution of customized orders and process adherence

Drive SOP implementation, efficiency, cost control, and TAT improvement

Own operational P&L, margins, budgeting, and cash flow

Define KPIs, review performance, and ensure accountability

Lead HODs, build strong teams, and maintain a high-performance culture

Improve sales discipline, conversions, and customer experience

Qualifications:

MBA / Management degree preferred

Minimum 5+ years in senior operations or cross-functional leadership

Manufacturing / B2B experience preferred

Success Measure:

Business runs smoothly and profitably with minimal Founder involvement.

Job Types: Full-time, Permanent

Pay: ₹80,000.00 - ₹90,000.00 per month

Benefits:

• Leave encashment
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience:

• business operations: 5 years (Required)

Work Location: In person