General Manager – Clubs

The General Manager – Clubs will be responsible for the end-to-end operations, management, and growth of BPTP Clubs in the Gurgaon region. This role requires strong leadership, operational expertise, and the ability to ensure a premium experience for members across all club facilities.

Key Responsibilities:

1. Club Operations Management

• Oversee daily operations of all BPTP Clubs in Gurgaon.
• Ensure smooth functioning of all departments: Front Desk, Membership, F&B, Housekeeping, Sports & Recreation, and Events.
• Monitor service quality, facilities maintenance, and cleanliness standards.

2. Member Experience & Engagement

• Maintain high standards of member satisfaction and engagement.
• Address member feedback promptly and implement improvements.
• Organize member events, tournaments, workshops, and other engagement activities.

3. Financial & Budget Management

• Prepare and monitor club budgets, ensuring cost control and revenue maximization.
• Monitor profitability of F&B, membership renewals, events, and other club activities.

4. Team Leadership & Development

• Lead, mentor, and manage club managers and staff in the region.
• Conduct performance reviews and implement training programs to enhance service quality.

5. Compliance & Safety

• Ensure all clubs operate in compliance with legal, safety, and regulatory requirements.
• Implement standard operating procedures (SOPs) across all clubs.

6. Marketing & Membership Growth

• Work with the marketing team to attract new members and retain existing ones.
• Promote club services, events, and facilities to increase visibility and engagement.

Key Skills & Competencies:

• Strong leadership and people management skills.
• Operational and financial acumen for premium club management.
• Excellent communication, stakeholder management, and problem-solving abilities.
• Customer-centric mindset with a focus on quality and service.
• Knowledge of sports, F&B operations, and member services is an advantage.

Qualifications & Experience:

• Graduate/Postgraduate in Hospitality, Business Administration, or relevant field.
• 10–15 years of experience in club, hospitality, or premium facility management.
• Proven experience in handling multi-location operations and membership-based services .

Share your resume at Kanika.bhambri@bptp.com