General Manager - Hardware Store

General Manager – True Value America Hardware Store

About Us:

We are a growing family business seeking a dedicated leader to help launch our newest business venture. After years of successfully operating and expanding Dry 24 Restoration, we are excited to open a new True Value Hardware Store in Tampa, Florida.

Our mission is simple: serving others. We believe both Dry 24 Restoration and our new True Value Hardware Store will allow us to better serve, support, and strengthen our community. We are looking for a driven and experienced General Manager who shares our values and is excited to play a key role in building a successful retail operation from the ground up.

Job Description

Position: General Manager

The General Manager is responsible for overseeing all aspects of store operations, including sales performance, customer experience, inventory management, employee development, financial accountability, and operational excellence. This individual will lead the store team, drive business growth, and ensure the store operates efficiently while delivering exceptional service to our customers.

Responsibilities:

Leadership & Team Development

• Lead, motivate, and develop a high-performing team while fostering a positive and collaborative work environment.
• Recruit, hire, train, and retain qualified team members.
• Establish performance expectations and conduct regular coaching and performance evaluations.
• Promote a culture of accountability, teamwork, and customer-focused service.

Operational Management

• Oversee all day-to-day store operations to ensure efficiency, productivity, and profitability.
• Develop and implement operational procedures and best practices.
• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Maintain a clean, organized, and customer-friendly store environment.

Sales & Business Growth

• Develop and execute strategies to achieve and exceed sales and profitability goals.
• Monitor key performance indicators and implement action plans to drive continuous improvement.
• Analyze sales trends, customer needs, and market opportunities to maximize revenue.
• Build relationships within the local community to promote the store and increase customer loyalty.

Customer Experience

• Champion exceptional customer service throughout the organization.
• Resolve customer concerns promptly and professionally.
• Ensure team members are knowledgeable, engaged, and equipped to assist customers effectively.
• Create a welcoming shopping experience that reflects the values of True Value and our family business.

Inventory & Merchandising

• Oversee inventory planning, purchasing, receiving, and replenishment activities.
• Monitor inventory levels and maintain optimal stock availability.
• Manage merchandising strategies to maximize sales and enhance the customer experience.
• Ensure product displays are attractive, organized, and aligned with company standards.

Financial Management

• Manage store budgets, expenses, payroll, and financial performance.
• Monitor profitability and identify opportunities to improve operational efficiency.
• Ensure accurate cash handling, banking procedures, and financial reporting.
• Maintain accountability for store assets and inventory controls.

Safety & Compliance

• Maintain a safe working environment for employees and customers.
• Ensure compliance with OSHA regulations, company policies, and all applicable laws.
• Conduct regular safety inspections and address potential hazards promptly.

Strategic Planning & Execution

• Collaborate with ownership to establish and execute short-term and long-term business goals.
• Identify opportunities for operational improvements and business growth.
• Lead initiatives that enhance customer satisfaction, employee engagement, and profitability.
• Provide regular performance updates and recommendations to ownership.

Qualifications

• 3–5+ years of retail management experience, preferably in hardware, home improvement, building materials, or related industries.
• Proven experience leading teams and managing store operations.
• Strong understanding of sales, inventory management, merchandising, and financial reporting.
• Excellent leadership, communication, and problem-solving skills.
• Ability to analyze business performance and implement effective solutions.
• Proficiency with point-of-sale systems and retail management software.
• Ability to work flexible schedules, including weekends as needed.

What We Offer

• Competitive salary
• Performance-based bonus opportunities
• Career growth and leadership opportunities
• Supportive family-oriented work environment
• Opportunity to help launch and build a new business from the ground up
• Employee discounts and benefits package (if applicable)

Pay: $40,000.00 - $91,515.31 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person