General Manager - Heartwood ReSources

Heartwood ReSources – General Manager
Are you a hands-on, mission-driven retail leader ready to transform reclaimed materials into community impact? NeighborWorks Umpqua is hiring a General Manager to lead Heartwood ReSources, our nonprofit retail store focused on reclaimed building materials and sustainability.

The General Manager oversees all aspects of Heartwood’s operations—from sales, inventory, and staff supervision to budget management, community engagement, and store innovation. This is a unique opportunity to lead a value-driven retail operation that merges social enterprise with environmental responsibility.

You’ll be responsible for building systems, improving profitability, growing community partnerships, and fostering a culture of accountability, inclusion, and empowerment among staff.

Key Responsibilities

• Lead day-to-day retail operations: inventory, merchandising, donation intake, and customer experience.
• Develop and manage budgets, financial performance, and key performance indicators.
• Supervise and coach store staff, ensuring performance excellence and a healthy workplace culture.
• Implement and document operational policies and systems.
• Drive store visibility, revenue, and community impact in alignment with NeighborWorks Umpqua’s mission.
• Collaborate with organizational departments and represent Heartwood in community spaces.

Minimum Qualifications

• 5+ years of experience in retail management or store operations
• Strong team leadership, supervision, and coaching skills
• Proven ability to manage budgets, revenue, and inventory systems
• Strong communication, organizational, and problem-solving skills
• Commitment to inclusion, sustainability, and community well-being

Preferred Qualifications

• Nonprofit or mission-based retail experience
• Knowledge of reclaimed building materials, reuse, or deconstruction
• Bilingual (Spanish/English) or culturally responsive customer service experience

Work Environment & Physical Requirements

• Primarily warehouse/retail setting; frequent lifting/moving of items up to 75 lbs
• Regular standing, walking, bending, and use of tools and ladders
• Participation in daily store operations (loading, sorting, floor resets, etc.)
• Exposure to dust, temperature variation, and warehouse equipment
• Must have valid driver’s license and clean driving record

Why Join Us?
NeighborWorks Umpqua is a rural nonprofit committed to removing barriers to housing, wealth, and opportunity in Southern Oregon. Heartwood ReSources plays a vital role in advancing our mission by turning reclaimed materials into renewed possibilities—for people, for our environment, and for our local economy.
The General Manager will lead a values-driven social enterprise that blends environmental sustainability with community impact. This role builds systems that support strong business performance while modeling our core values.

Join a team that puts purpose into practice—where sustainability, community service, and operational excellence come together to create lasting impact.

Position classification: Full-time, salaried, non-exempt.

Benefits Package includes: Company contribution to Medical, Dental & Vision insurance; Company Retirement Contribution, Company Covered life insurance, Long-term Disability, Accidental death and Dismemberment Insurance, Identity theft insurance; Vacation & Sick Leave, Federal Paid Holidays + one Floating Holiday, Employee Assistance Program;/ Access to: Voluntary Life & Disability Insurance, Health Savings Accounts, Health Care Flexible Spending Account, Dependent Care FSA, Dependent Care Flex Spending Account, Hospital Indemnity, Group Accident Insurance, Legal Plan, Critical Illness, Short and Long Term Disability.

Who We Are
For over 30 years, NeighborWorks Umpqua has successfully met its housing and economic goals by providing comprehensive services, including Affordable Housing Development, Education & Homeownership Assistance, Financial Services, Economic Development, Community Development, and Property Management.

As part of our commitment to sustainability and community resilience, we also operate Heartwood ReSources, a nonprofit retail store focused on reclaiming building materials and reducing waste. Heartwood supports our mission by turning donated materials into affordable resources for the public—while creating jobs, promoting reuse, and keeping usable items out of landfills.

Our services are open to all individuals, and we are committed to ethical and responsible practices that support financial, housing, and environmental stability. As a community partner, we remain dedicated to collaboration, transparency, and continuous learning to best serve the needs of those we support.
As an organization, we:

• Foster a culture that values respect, fairness, and opportunity for all individuals.
• Ensure our practices and processes support fair and transparent opportunities.
• Cultivate a staff, management team, and board that bring a broad range of skills, perspectives, and experiences to our mission.
• Engage individuals and communities in areas that are core to our mission—housing, sustainability, community development, and financial well-being.
• Identify and address challenges that impact housing, economic, and environmental opportunities in the communities we serve.

Our core values: Integrity, Dignity, Empowerment, Empathy, Respect, and Collaboration.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

xzCFyctx5W