General Manager – Hotels

Job Summary:

We are seeking an experienced, dynamic, and results-driven Cluster General Manager to oversee the complete operations, financial performance, and strategic growth of multiple hotel properties within our portfolio.

The ideal candidate will be a strong hospitality leader with proven expertise in hotel operations, revenue enhancement, guest satisfaction, owner relations, and people development. This role requires a hands-on professional capable of driving profitability while maintaining exceptional service standards across all assigned properties.

Key Responsibilities:

1. Strategic & Operational Leadership

• Provide overall leadership and direction for all assigned hotel properties.
• Ensure smooth day-to-day hotel operations across Front Office, Housekeeping, Engineering, F&B, Security, Sales, Finance, and HR.
• Implement operational strategies to maximize efficiency, productivity, and guest satisfaction.
• Maintain brand standards, SOP compliance, and service excellence in all properties.

2. Financial Performance Management

• Drive revenue growth, GOP, and EBITDA performance across the cluster.
• Prepare and monitor annual budgets, forecasts, and monthly financial reports.
• Analyze P&L statements and implement cost control initiatives.
• Ensure effective payroll management, procurement control, and departmental expense monitoring.

3. Revenue & Business Development

• Work closely with Sales, Revenue, and Marketing teams to maximize occupancy, ADR, RevPAR, banquet sales, and ancillary revenues.
• Identify new business opportunities, corporate partnerships, and market positioning strategies.
• Develop promotional initiatives to increase market share.

4. Guest Experience & Quality Assurance

• Ensure exceptional guest satisfaction and service delivery across all properties.
• Monitor guest feedback, online reputation scores, and service recovery initiatives.
• Lead quality audits and ensure all hotels meet corporate and municipality standards.

5. Team Leadership & Human Capital Development

• Foster a performance-driven culture focused on accountability, service, and engagement.
• Ensure succession planning, talent retention, and leadership development across the cluster.
• Oversee manpower planning and productivity improvements.

6. Owner & Stakeholder Relations

• Act as the primary liaison between ownership and hotel management teams.
• Present business performance reports and strategic recommendations to ownership.
• Maintain strong relationships with suppliers, government authorities, and corporate partners.

Candidate Requirements:-

• Bachelor’s Degree in Hospitality Management, Business Administration, or related field.
• Minimum 10+ years of hotel leadership experience.
• Minimum 3–5 years in a multi-property / cluster hotel management role.
• Strong knowledge of hotel financials, budgeting, forecasting, and GOP management.
• Proven experience managing Rooms Division, F&B Operations, Engineering, and Commercial functions.
• Excellent leadership, negotiation, and stakeholder management skills.
• Multi-Property Operations Management

Job Types: Full-time, Permanent

Work Location: In person