General Manager - Mountain Meadows Lodge

General Manager Mountain Meadows Lodge, Killington, Vermont Summary

Mountain Meadows Lodge is a uniquely charming boutique property set within a renovated 180-year-old historic cow barn and farmhouse, offering a blend of rustic Vermont character and upscale, modern comfort. The lodge sits on six tranquil acres along the 100-acre Kent Pond, with exposed hand-hewn beams, inviting lounge spaces, a full bar, a games room, and an iconic stone fireplace at its heart. Guests enjoy mountain, pond, and night-sky views, direct access to the Appalachian Trail, and close proximity to both Killington and Pico ski areas, creating a warm, memorable experience that embodies authentic Vermont hospitality.

As the General Manager, you will steward this special property by overseeing daily operations, leading a high-performing team, ensuring exceptional guest experiences, and maintaining the lodge’s reputation for comfort, beauty, and genuine service. You will guide strategic direction, financial performance, and operational excellence while helping the lodge continue to thrive as one of the region’s most beloved destinations.

Duties & Responsibilities

• Manage the People Resources efforts in order to attract, retain and motivate the employees; hire, train, schedule, develop, empower, coach and counsel, conduct performance, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
• Create an environment where guests are a priority and experience a positive and memorable visit. Ensure all team members are trained and held accountable for exceptional customer service.
• Regular personal inspection of guest rooms, public areas, back of house, banquet function set-ups. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance, and operating departments. Guest Service Through leadership and example, establish a friendly,
• courteous, service-oriented approach to guests that is exhibited by all hotel employees. Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions.
• Manage all customer feedback online and in person with responses that are appropriate. Ensure root cause of problems are vetted and remedied.
• Supervise work at all levels to ensure efficiency, completion and quality standards (front office, room attendants, laundry attendants, maintenance employees, etc.)
• Manage payroll and expenses, analyze and interpret financial information and monitor sales, room inventory, market inventory, and profits.
• Monthly forecasting of operating staff and cost expenditures. Business planning in line with forecasted sales and costs including guidance to the team.
• Monthly review of financial statements in order to correct problems, assure spending is in line, and to plan for future business. Review and approve all expenses in "other expense" categories in all departments. Regularly review all major expenses to ensure that monies are spent wisely.
• Evaluate market mix and take action in order to best position the hotel for increased business. Involvement in sales solicitation of key accounts.
• Audit time punches daily, approve staff timecards, generate pay period summary reports and send to finance.
• Daily Entries of finances and accounting (AR-AP) and send to the finance manager.
• Audit cash drawers and safes at each property.
• Audit petty cash make entries into each property petty cash spreadsheets and submit to finance for reimbursement.
• Recording, making bank deposits and matching them to the day end close reports.
• Partner with leadership to develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services.
• Control and make updates daily to the OTA inventory of both properties within StayNTouch and match availability on extranets.
• Manage Market including purchasing, display, inventory control and sales management.
• Manage vendor relationships to ensure value purchasing and appropriate supply levels.
• Oversee maintenance and capital programs, staff, equipment and preventative maintenance.
• Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations, and ensure quality service and customer satisfaction.
• Inspect facilities regularly and enforce strict compliance with health and safety standards.
• Execute and promote an accident and safety prevention program to minimize liabilities and related expenses.
• Submit operations reports weekly and monthly to memorialize the week’s events and notable activities.
• Assist as necessary with special projects and coverage of shifts.
• Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs.
• Immediately remedy any unsafe conditions.
  
  

Other Responsibilities

• Other duties as assigned.
  
  

You Are:

• Committed to excellence
• Culture-driven
• Transparent
• Passionate
• Courageous
• Intentional
• Authentic
• Competitive
• Creative
• Dynamic
• Nimble
• Engaging
• Fun
• Detail-oriented
  
  

You Can:

• Lift/push/pull/carry up to 50 lbs
• Bend and kneel frequently
• Respond quickly in emergencies
• Stand/climb stairs for ~40% of shift
• Conduct interior/exterior visual inspections
  
  

You Have:

• 3–5 years leadership experience
• Strong multitasking and planning skills
• Analytical abilities
• Strong independent decision-making skills
• High-level communication skills
• Excellent verbal/written abilities
• Strong literacy skills for reports and procedures
  
  

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.