General Manager - Operations

Department: Operations
Reports To: CEO
Location: Bangalore
Employment Type: Full-Time

Job Summary

The General Manager – Operations is responsible for overseeing end-to-end catering operations, ensuring seamless execution of events, operational efficiency, cost control, and superior client satisfaction. The role involves leading multi-functional teams across production kitchens, service operations, logistics, and event execution while aligning closely with the sales team to deliver profitable and high-quality catering solutions.

Key ResponsibilitiesOperations Management

• Oversee day-to-day catering operations including production, service, logistics, and event execution.
• Ensure flawless delivery of catering services for corporate events, weddings, social functions, and large-scale gatherings.
• Implement and monitor Standard Operating Procedures (SOPs) for kitchen operations, service, and event management.
• Ensure optimal manpower planning and deployment across events and production units.

Event Execution & Service Excellence

• Supervise planning and on-ground execution of events to ensure quality, timeliness, and service standards.
• Conduct pre-event briefings and post-event reviews with operations teams.
• Address and resolve operational challenges during events swiftly and effectively.
• Ensure consistent food quality, presentation, and service across all events.

Financial & Cost Control

• Manage operational budgets and control food, manpower, and logistics costs.
• Monitor food cost, wastage, yield, and inventory management.
• Analyze event-wise profitability and implement corrective actions to improve margins.
• Work closely with procurement to manage vendor contracts and negotiate cost-effective sourcing.

Sales & Client Coordination

• Collaborate with the catering sales team to support proposals, costing, and feasibility planning.
• Participate in client meetings, tastings, and site visits when required.
• Ensure smooth handover from sales to operations with complete understanding of client requirements.
• Act as an escalation point for key clients during high-value or complex events.

Team Leadership & Development

• Lead, mentor, and develop operations, kitchen, and service teams.
• Conduct performance reviews and identify training needs.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Ensure compliance with labor laws, HR policies, and workplace discipline.

Quality, Hygiene & Compliance

• Ensure strict adherence to food safety, hygiene, and statutory regulations (FSSAI, local authorities).
• Conduct regular audits of kitchens, stores, and event sites.
• Implement corrective and preventive actions based on audit findings.
• Ensure health, safety, and sanitation standards are consistently met.

Vendor & Stakeholder Management

• Manage relationships with vendors, venues, and logistics partners.
• Evaluate vendor performance and ensure service level agreements are met.
• Coordinate with external agencies for equipment, décor support, and manpower as required.

Key Performance Indicators (KPIs)

• Operational efficiency and event execution quality
• Food cost percentage and wastage control
• Client satisfaction and repeat business
• Adherence to budgets and profitability targets
• Compliance and audit scores

Qualifications & Experience

• Bachelor’s degree in Hotel Management / Hospitality Management or related field
• MBA or equivalent management qualification preferred
• 10–15+ years of experience in hospitality or catering operations
• Minimum 4–6 years in a senior operations leadership role within catering or event-based hospitality

Skills & Competencies

• Strong operational leadership and team management skills
• In-depth knowledge of catering operations and event execution
• Excellent planning, coordination, and problem-solving abilities
• Financial acumen with strong cost-control expertise
• Ability to manage multiple events in high-pressure environments
• Strong communication and client-handling skills

Preferred Experience

• Background in premium catering companies, banquet operations, or five-star hotels
• Experience handling large-scale events (500–5,000+ covers)

Job Type: Full-time

Pay: ₹1,000,000.00 - ₹1,500,000.00 per year

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person