General Manager – Operations & Growth

We are a fast-growing luxury property care company serving Dubai’s most exclusive residences and holiday homes. Known for precision, reliability, and five-star presentation standards, Neatly blends operational excellence with hospitality-grade attention to detail.

We are seeking a General Manager / Chief of Staff to take a strategic, helicopter-view role over the business. The ideal candidate will bring structure, calm leadership, and the ability to connect operations, finance, HR, and client experience into one seamless system.

Key Responsibilities

• Oversee and coordinate all business departments: operations, logistics, HR, finance, and client success
• Ensure the company runs smoothly across all service lines and city operations
• Develop and implement processes that scale performance and profitability
• Supervise and guide team leads and admin staff, ensuring accountability and efficiency
• Review and report on key metrics, costs, and productivity to the Managing Director
• Maintain and improve internal systems, SOPs, and reporting structures
• Manage strategic projects and partnerships on behalf of the Founder
• Represent the brand professionally in all internal and external interactions

Ideal Candidate

• Female, preferably British or European, confident and articulate
• Background in operations management, hospitality management, or business administration
• 3–7 years of leadership or senior coordination experience
• Excellent analytical, organisational, and interpersonal skills
• Strong communication and delegation abilities
• Hands-on, proactive, and comfortable balancing strategy with execution
• Competent with digital tools such as Google Workspace, Zoho, and project-tracking systems
• Professional presence with genuine care for people, quality, and standards

Compensation and Benefits

• Monthly salary: AED 10,000 – 13,000
• Visa and medical insurance
• Company laptop and phone
• KPI-based bonus structure after 6 months

Why Join

This is an opportunity to take ownership of a growing luxury operations brand and work directly with the Founder to build its next stage of expansion across Dubai and the GCC. The role combines structure, leadership, and the excitement of building something meaningful and lasting.

Job Type: Full-time

Pay: AED10,000.00 - AED12,000.00 per month