General Manager - PSL

Summary/Objective: The General Manager for the Pressure Sensitive Label (PSL) Division is responsible for leading all aspects of PSL operations, including production, quality, maintenance, supply chain, and financial performance. This role provides overall business and operational leadership to ensure safe, efficient, and high-quality manufacturing while meeting customer expectations and business objectives. The General Manager is accountable for driving operational excellence, improving productivity, managing costs, and developing a high-performing leadership team.

• Lead and oversee all PSL operations, including Production, Quality, Maintenance, and Supply Chain, ensuring alignment with safety, quality, delivery, and cost objectives
• Drive operational performance through monitoring and improving key metrics such as throughput, waste, downtime, and on-time delivery
• Own full financial performance of the PSL division, including budget management, cost control, and margin improvement
• Analyze operational and financial data to identify performance gaps and implement corrective actions
• Establish clear expectations and accountability across leadership and production teams to ensure consistent execution across all shifts
• Partner with Sales to support customer satisfaction, retention, and growth initiatives
• Lead resolution of escalated customer issues related to quality, delivery, and service
• Support new product launches, material transitions, and process changes to meet customer and business requirements
• Drive continuous improvement initiatives focused on process stability, waste reduction, labor efficiency, and equipment performance
• Ensure compliance with all safety, environmental, and regulatory requirements, maintaining a strong safety culture across the facility
• Lead audit readiness and response, ensuring adherence to internal and external quality standards
• Develop and maintain strong leadership capability within the PSL team through coaching, performance management, and succession planning
• Partner with HR to support recruiting, onboarding, retention, and workforce planning efforts
• Address workforce challenges including turnover, skill gaps, and shift coverage to ensure operational stability
• Participate in capital planning, capacity planning, and long-term operational strategy development
• Align PSL operations with global Fuji Seal initiatives, including sustainability, process standardization, and best practice sharing
• Maintain awareness of industry trends, competitive capabilities, and emerging technologies within label manufacturing
• Perform other duties as assigned

Competencies and Qualifications:

• Adaptability: Responds effectively to change, shifting priorities, and evolving business and customer needs. Anticipates challenges and adjusts strategies to deliver timely, informed, and solution-oriented responses. Confronts obstacles with courage and resilience, learns from setbacks, and remains forward-focused in dynamic environments, aligning decisions with organizational values and expectations.
• Collaboration: Works effectively across teams, departments, and stakeholders to achieve shared goals and deliver value to internal and external customers. Builds respectful, professional relationships grounded in trust. Integrates diverse perspectives, addresses conflict constructively, and fosters an inclusive team environment. Shares knowledge, supports others' development, and contributes to sustained organizational growth.
• Emotional Intelligence: Demonstrates self-awareness, self-regulation, and empathy in leadership interactions. Recognizes how words, decisions, and behaviors affect others and adjusts the approach accordingly. Listens actively, seeks to understand diverse perspectives, and responds thoughtfully rather than reactively – especially in high-pressure or difficult situations. Builds trust through transparency, composure, and respect, fostering a psychologically safe, high-performing work environment.
• Integrity: Communicates clearly, respectfully, and transparently in both verbal and written interactions. Actively listens, asks clarifying questions, and engages in constructive dialogue – even in difficult conversations – to build trust. Demonstrates respect for diverse perspectives and cultures. Upholds company policies and ethical standards, and maintains a strong safety-first mindset, leading by example to ensure a compliant and secure work environment.
• People Development: Delivers results through others by setting clear expectations and aligning individual and team goals with the organizational strategy. Establishes SMART, measurable objectives and holds team members accountable for performance outcomes. Builds capability through consistent coaching, meaningful, actionable feedback, and differentiated performance management. Addresses development needs directly and constructively, recognizes strengths, and prepares individuals for expanded responsibility. Promotes accountability, alignment, and continuous growth to sustain high performance across the team.

Education and Experience:

• Bachelor’s degree in Business, Engineering, Operations, or related field preferred
• Minimum 8–10 years of leadership experience in manufacturing or industrial operations
• Experience managing large-scale production environments with multiple functional areas
• Strong financial acumen with experience managing budgets, cost structures, and operational performance
• Experience in packaging, labeling, printing, or converting environments strongly preferred

Physical Demands:

• Requires frequent walking, standing, and interaction within a manufacturing environment
• Ability to move between office and production floor environments throughout the day
• Occasional lifting, bending, and reaching may be required
• Must be able to visually assess production processes, equipment performance, and quality standards

Travel Required:

• Ability to travel approximately 10-20% domestically and internationally as needed for customer visits, supplier engagement, and global collaboration

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job.