General Manager, Strategic Accounts

High-stakes leadership role requiring a mix of operational precision and complex pharmaceutical relationship management. This position is responsible for the P&L and growth of accounts involving high value and service, where compliance and reliability are non-negotiable, as well as success of key performance indicators in conjunctions with warehouse general managers. The GM oversees the commercial health and operational alignment for enterprise-level life sciences customers (e.g., Pharma, Biotech, MedTech). You lead the strategy to integrate cold-chain logistics and regulatory-grade warehousing into a seamless, high-growth account loop through your strategic account managers and close relationship with warehouse general managers and business development.

Key Outcomes Expected

Life Science Commercial Stragtegy:

• Develop multi-year strategic account plans specifically for high-value pharma and medical device portfolios.
• Identify opportunities for value-added services and existing business growth that supports our strategy for business development

Quality and Compliance Integration:

• Ensure all account activities align with GDP (Good Distribution Practice) and cGMP standards.
• Partner with Quality Assurance (QA) to manage customer experience and visibility to all reported issues, audits and CARS.
• Partner with Operations Manager and Warehouse General Managers to create a clear and collaborative solution
• Drive real-time visibility and data integrity initiatives, enabling clients to have confidence in our data.

Operational & Financial Leadership:

• Manage a cross-functional team of account managers and Customer Success specialists.
• Coordinate with Warehouse GMs to effectively and strategically communicate customers’ needs
• Working with Business Development for Quarterly and Annual Business Reviews

Critical Skills and Knowledge

• Basic understanding of Warehouse Management Systems (WMS)
• Exposure to Transportation Management Systems (TMS)
• SAP or S/4HANA (preferred)
• Microsoft Office / M365 proficiency
• Strong customer service foundation and professionalism

Education and Experience

• Bachelor’s degree required; MBA or Master’s in Healthcare/Logistics highly preferred. ·
• 10+ years in Senior Account Management or General Management, with at least 5 years specifically in the Life Sciences/Healthcare vertical.
• Expertise in CRMs, advanced WMS platforms, and familiar with Life Sciences regulatory frameworks (FDA, EMA).

Physical Requirements and Work Envrionment: Must be able to work in an office environment as needed and balance travel to support sales strategy. Work is performed in an office environment, either at Langham or at a client location, with some exposure to warehouse environment for client tours, etc

Disclaimer: This job description is not intended to be all-inclusive. This position may be required to perform other related duties assigned to meet the ongoing needs of the organization. Langham reserves the right to modify job responsibilities and expectations as business demands evolve.

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