General Office Manager: Quality Control

Position Summary

The Office Supervisor oversees daily operations within the Sacramento office, ensuring efficient workflow, staff accountability, and compliance with internal policies and applicable legal requirements. This role serves as a key liaison between management, administrative staff, and field personnel, supporting high service standards in a fast-paced legal services environment.

Compensation will vary based on industry-specific experience.

Key Responsibilities

• Supervise and support administrative and field staff to ensure timely, accurate completion of assignments
• Coordinate daily workloads, schedules, and task prioritization to meet operational deadlines
• Monitor performance, attendance, and productivity; provide coaching and corrective guidance as needed
• Review work product for accuracy, completeness, and compliance with company standards
• Serve as a point of contact for internal escalations, problem resolution, and workflow bottlenecks
• Assist with onboarding, training, and ongoing development of new and existing staff
• Ensure adherence to applicable state, county, and court-related procedures and timelines
• Maintain office organization, documentation standards, and data integrity across systems
• Communicate regularly with management regarding operational metrics, staffing needs, and process improvements
• Support compliance with workplace safety, confidentiality, and ethical standards

Required Qualifications

• Prior supervisory or lead experience in an office, legal support, or business/operations-driven environment
• Strong organizational and time-management skills
• Ability to manage competing priorities with minimal supervision
• Clear written and verbal communication skills
• Working knowledge of office software, case management systems, or similar platforms
• Ability to handle sensitive and confidential information with discretion

Preferred Qualifications

• Experience in legal services, process serving, court filings, or compliance-based industries
• Familiarity with California legal or court procedures
• Experience supervising both in-office and field staff

Pay: $23.00 - $26.00 per hour

Work Location: In person