General Services Manager

Leadership Responsibilities

• Set departmental goals, initiatives, operational plans, and KPIs; ensure continuous monitoring and performance measurement.
• Lead the team to achieve departmental objectives and enhance service quality, accuracy, and operational efficiency.
• Develop and improve departmental processes; ensure full documentation and compliance with policies, procedures, and work systems.
• Monitor departmental performance against targets and implement corrective and preventive actions when required.
• Participate in planning and monitoring the annual budget, ensuring full adherence to financial allocations.
• Identify talent needs and recommend HR actions, including hiring, promotions, rewards, and transfers.
• Evaluate employee performance, identify training needs, recommend programs, and assess their effectiveness.
• Hold regular team meetings to review progress, resolve issues, and support continuous improvement.
• Prepare and deliver periodic reports on departmental activities and achievements.
• Approve employee requests (leave, permissions) and assign a deputy when necessary.

Operational Responsibilities

• Oversee development and alignment of policies, procedures, and standards with regulations and best practices; ensure full organizational compliance.
• Provide advisory support to all organizational sectors, managers, and employees on facilities and public services matters.
• Supervise facilities, public services, and health & safety projects to ensure alignment with organizational strategic goals.
• Manage the development and application of vendor evaluation standards and selection methodologies.
• Monitor contracts and agreements with government entities, external vendors, and internal units to ensure full execution of obligations.
• Ensure delivery of facilities management, administrative services, maintenance, cleaning, hospitality, and security according to approved procedures.
• Oversee the provision of required supplies and operational support services across all organizational facilities.
• Manage security, protection services, mail flow, and coordination of employee residence permits and work visas.
• Ensure implementation of organizational health & safety standards and follow up on periodic assessments.
• Support negotiations for favorable service rates, oversee maintenance providers, implement business continuity plans, and perform additional assigned duties.