Generator Maintenance Project Manager

About Cat5 Resources LLC

Cat5 Resources is a diversified supplier of technical and operational services across the Southern US, Puerto Rico, and the US Virgin Islands.

In 2004, when Hurricane Charley devastated Florida, our CEO, Cindy Perez, received an out-of-the-blue call from a long-term telecom client in urgent need of help. Their other vendors could not deliver, so they turned to Cindy for assistance. She responded without hesitation, mobilizing a fleet of generators and emergency fuel to ensure the client’s critical infrastructure remained operational throughout the event.

In 2013, Cindy founded Cat5 Resources with a mission to provide reliable and innovative solutions for critical infrastructure resiliency. Since then, the Cat5 Resources team has consistently delivered exceptional customer service to clients nationwide. Over the years, Cat5 Resources has expanded its offerings to include Disaster Recovery Services, Operations and Maintenance, Civil, Electrical, and Construction, as well as Transportation and Logistics.

As a certified Woman-Owned Business, Cat5 Resources serves the entire Southern United States. In 2016, we extended our services into Puerto Rico with the launch of Cat5 Caribbean, focusing on critical infrastructure support in disaster-prone regions. Further expanding our capabilities, in 2024, we introduced Cat5 Power Solutions, our Portable Power Sales and Rentals Division, delivering versatile power solutions to businesses and communities across the Southern US.

Amazon Project Manager Job Description

Role Overview

• The Amazon Project Manager will serve as the central point of contact for all Amazon-related generator maintenance projects, overseeing coordination, scheduling, and communication between internal teams and Amazon representatives.
• This role is responsible for managing the administrative workflow, ensuring timely completion of work orders, and maintaining accurate records of site visits, equipment details, and billing.

Key Responsibilities

• Work Order Management: Track, vet, and organize incoming Amazon work orders; ensure proper assignment to regional managers or CSRs; monitor progress and reconcile completed work.
• Scheduling & Dispatch: Coordinate technician schedules, secure necessary equipment (e.g., load banks), and proactively communicate with Amazon contacts to confirm site access and due dates.
• Data & Reporting: Maintain spreadsheets and databases linking Amazon and internal work order numbers; generate weekly status reports and update equipment records (serial numbers, asset details).
• Communication: Act as the gatekeeper for Amazon-related emails and updates, triaging and directing information to appropriate regional teams; escalate issues and clarify requirements with Amazon as needed.
• Billing & Charges: Ensure accurate entry of order charges, including uplifts for additional site work, overtime, or equipment discrepancies; coordinate corrective quotes for parts and additional services.
• Process Improvement: Identify workflow gaps, propose solutions, and help develop standardized procedures for recurring tasks, including site visits, inspections, and PM scheduling.

• Training & Onboarding: Support training of new team members or CSRs on Amazon processes and systems; collaborate with experienced staff to refine best practices.

• Compliance: Maintain technician, client and work compliance as determined by client and internal requirements. Example - Avetta Compliance.

Required Skills & Qualifications

• Strong organizational and project management skills, with experience handling high-volume, complex workflows.
• Proficiency in spreadsheet/database management and report generation.
• Effective communication and problem-solving abilities, especially in cross-team and client-facing contexts.
• Ability to adapt to evolving processes and troubleshoot system inconsistencies.
• Familiarity with generator maintenance, site logistics, and related technical documentation is preferred.

Additional Notes

• The Project Manager may be responsible for securing and managing load banks, including evaluating purchase vs. rental options.
• The role will require proactive engagement with Amazon and site-level contacts to clarify scheduling, asset information, and work order nesting.
• The position is expected to evolve as internal processes and Amazon requirements are refined; initial focus will be on establishing clear workflows and supporting the team through the learning curve.