A General Manager (GM) is the highest authority within a car showroom or dealership, responsible for overseeing all departments—including sales, service, parts, and finance—to ensure overall profitability and customer satisfaction.
Key Responsibilities
- Operational Oversight: Supervises day-to-day operations across all departments, establishing protocols and ensuring employees adhere to company policies.
- Financial Management: Creates and manages the dealership budget, monitors profit and loss (P&L) statements, and sets sales goals to meet revenue targets.
- Team Leadership: Recruits, hires, and trains upper-level staff such as sales and service managers. They are also responsible for maintaining high employee morale and a positive dealership culture.
- Inventory & Merchandising: Manages vehicle acquisitions and inventory levels, ensuring the showroom floor layout and product displays are optimized for sales.
- Customer Relations: Resolves escalated customer complaints and acts as a brand ambassador to ensure a high-quality experience.
- Marketing Strategy: Develops and approves advertising campaigns and promotional events to increase brand visibility and attract new customers.
- Qualifications & Skills
- Experience: Typically requires 3–5+ years of leadership experience in a dealership setting, often progressing from a sales or service manager role.
- Education: A high school diploma is usually the minimum, though many dealerships prefer a bachelor's degree in business administration, marketing, or a related field.
- Core Skills:
- Financial Acumen: Ability to interpret complex financial reports and manage gross margins.
- Communication: Strong verbal and written skills for interacting with staff, customers, and manufacturers.
- Regulatory Knowledge: Understanding of local, state, and federal laws regarding automotive sales and safety.
- Technology Literacy: Proficiency with Dealer Management Systems (DMS) and Customer Relationship Management (CRM) software
Job Type: Full-time
Pay: Rs100,000.00 - Rs150,000.00 per month
Work Location: In person