German Speaker – Customer Service Representative

We are hiring on behalf of our trusted partner TTEC, a global leader in customer experience solutions. This is your chance to join one of the top international call centers in Egypt and build a long-term career in customer service.

About the Role – What You Will Do

As a Customer Service Representative (CSR 1) at TTEC, you will be the first point of contact for customers, ensuring they receive exceptional service and support. You’ll handle incoming calls, chats, or emails, provide accurate information, and resolve inquiries efficiently while maintaining a positive and professional attitude.

Your responsibilities include:

• Answer incoming communications from customers courteously and professionally.
• Identify and understand customer needs, offering clear and effective solutions.
• Conduct quick research using internal systems to resolve technical or account-related issues.
• Document all interactions accurately and ensure proper follow-up.
• Collaborate with your team to maintain service quality and achieve performance targets.
• Work on rotational shifts (24/7) while maintaining high service standards.

This role requires strong communication skills, attention to detail, and the ability to stay calm under pressure. You will receive full support and training to ensure your success in the role.

Requirements

• Language Skills: German level C1 and English level B1.
• Experience: Minimum of 6 months in a call center (customer service or related field).
• Education: Graduates and dropouts are both eligible.
• Excellent communication, problem-solving, and multitasking abilities.

Benefits

• Attractive Salary: 44,681 EGP Gross.
• Transportation: Available after 9 PM (door-to-door for females).
• Social Insurance provided.
• Work Location: Maadi, Cairo.
• Working Hours: 8 hours per day + 1-hour break.
• Days Off: 2 days weekly.

Why Join TTEC?

At TTEC, you’ll work in a dynamic, international environment that values teamwork, career growth, and continuous learning. You’ll receive professional training, performance incentives, and the opportunity to grow within one of the biggest global BPO leaders.

If you’re fluent in German, confident in English, and ready for a rewarding career, apply today through QuickfirmX – Egypt’s #1 Platform for Call Center Jobs – and start your journey with TTEC!

Apply Now via QuickfirmX – The First Call Center Platform in Egypt.

Job Type: Full-time

Pay: E£44,000.00 per month