Gift Shop Clerk (Part-time)

Description:

Position Summary

The Gift Shop Clerk is responsible for providing exceptional customer service to patients, visitors, hospital staff, and volunteers. This role supports daily retail operations, maintains merchandise displays, processes transactions accurately, and contributes to a welcoming atmosphere that enhances the overall patient and visitor experience.

Primary Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the primary responsibilities.

• Greet and assist customers in a friendly, courteous, and professional manner.
• Operate POS/cash register and process cash, credit card, and payroll deduct payments accurately.
• Balance cash drawer at the beginning and end of shifts.
• Gift wrap purchases as needed.
• Restock shelves and assist with inventory management.
• Deliver gifts to staff and/or patients.
• Take phone orders and check out as necessary.
• Assist with pricing/tagging new merchandise.
• Answer questions regarding merchandise, pricing, and gift options.
• Perform store opening and closing tasks.
• Maintain a clean, organized, and well-stocked store.
• Provide support to volunteers and delegate tasks as necessary.
• Assist with seasonal displays and promotional events.
• Other duties as assigned.

Competencies

• Responsible and skilled with handling money
• Customer service excellence
• Reliability and accountability
• Attention to detail
• Professionalism
• Ability to work independently and as part of a team

Supervisory Responsibility

None.

Requirements:

Required Education and Experience

• High school diploma or equivalent.

Preferred Education and Experience

• Previous retail sales experience preferred.
• Experience with marketing through social medias.

Working Conditions

• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Requires standing 2/3 or more of the time.
• Requires walking up to 1/3 of the time.
• Requires sitting up to 1/3 of the time.
• Requires lifting of 10 to 50 pounds up to 1/3 of the time.
• Requires the use of hands/fingers to lift, carry, push, and pull of objects up to 1/3 of the time.
• Requires stooping, kneeling, and crouching up to 1/3 of the time.
• Requires bending at least 1/10 of the time.
• Requires reaching, handling, and feeling of objects at least 2/3 or more of the time.
• Requires good vision for near and distance with the ability to focus.
• Requires the ability to hear and identify alarms.
• Requires the ability to hear on the client call system as well as staff in order to be an effective communication link.
• Environment: Work is performed primarily inside a central air medical facility.
• Hazards: May be exposed to infectious body fluids; noxious fumes/odors. Risks of electrical shock.

AAP/EEO Statement

It is the policy of NRMC to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.

As part of the company's equal employment opportunity policy, NRMC will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

Employees and applicants shall not be subjected to harassment, intimidation or any type of retaliation because they have (1) filed a complaint; (2) assisted or participated in an investigation, compliance review, hearing or any other activity related to the administration of any federal, state or local law requiring equal employment opportunity; (3) opposed any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercised any other legal right protected by federal, state or local law requiring equal opportunity.

The above-mentioned policies shall be periodically brought to the attention of supervisors and shall be appropriately administered. It is the responsibility of each supervisor of the company to ensure affirmative implementation of these policies to avoid any discrimination in employment. All employees are expected to recognize these policies and cooperate with their implementation. Violation of these policies is a disciplinary offense.

The Affirmative Action Officer has been assigned to direct the establishment and monitor the implementation of personnel procedures to guide our affirmative action program throughout NRMC. A notice explaining the company's policy will remain posted.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.