GL Restaurant Group Hiring HR / Restaurant HR Manager

Job Summary

We are seeking a dynamic, execution-driven, and strategic HR professional to join GL Restaurant Group as our HR / Restaurant HR Manager.

In this pivotal role, you will lead and optimize all human resources functions across multiple restaurant outlets — from manpower planning and performance systems to training execution and service standardization.

This is not a traditional HR role. You will play a key role in maximizing workforce productivity, strengthening store-level execution, and building a scalable people system that supports rapid business growth.

Your work will directly impact operational excellence, talent development, and overall service quality across the group.

Key Responsibilities1. Manpower Planning & Scheduling

• Oversee staffing allocation across all outlets (front-of-house / kitchen / part-time / full-time)
• Optimize scheduling structure based on peak vs. off-peak productivity
• Ensure labor cost aligns with revenue performance (Labor Cost Control)
• Support workforce planning using data and operational insights

2. Talent Acquisition & Onboarding

• Lead recruitment strategies to attract high-caliber candidates
• Manage sourcing channels, interviews, and hiring processes
• Oversee onboarding programs to ensure smooth integration
• Build structured onboarding systems (7-day / 14-day training model)

3. Performance Management & Manager Oversight

• Develop and implement performance evaluation systems (staff + managers)
• Key metrics include: Service Quality, Sales Performance, Cost Control, Attendance, Training Completion
• Monitor outlet managers’ execution, scheduling effectiveness, and leadership capability
• Establish promotion pipelines (e.g., Top Performers → Assistant Managers → Managers)
• Implement monthly scorecards and ranking systems

4. Training & Development System

• Build and manage structured training systems (online + in-store SOPs)
• Ensure training is not only designed but effectively executed on the ground
• Develop leadership training and succession planning programs
• Track training performance and continuous improvement

5. Front-of-House Service Excellence

• Standardize service procedures (ordering, upselling, communication, complaint handling)
• Utilize Secret Shopper insights and service data to refine processes
• Conduct regular audits to ensure consistency across outlets

6. HR Operations & Compliance

• Develop and implement HR policies aligned with business goals and labor regulations
• Manage employee relations, conflict resolution, and performance improvement
• Administer compensation and benefits programs where applicable
• Ensure compliance with employment and workplace safety regulations
• Utilize HRIS systems (e.g., Workday, ADP, SAP SuccessFactors) for reporting and optimization

7. Organizational Development & Execution

• Support management in organizational design and process improvements
• Drive a high-performance culture across all outlets
• Lead change management initiatives in a fast-paced environment

What You Are Really Responsible For

Maximizing workforce productivity (人效最大化)
Standardizing service quality across all outlets

Strengthening execution and discipline at the store level
Building scalable HR and operational systems for growth

Requirements

• Proven experience in the F&B / restaurant industry (mandatory)
• Strong understanding of outlet operations, scheduling, and labor cost control
• Experience in talent acquisition, training, and performance management
• Hands-on, execution-focused mindset (able to implement, not just plan)
• Strong communication skills and ability to manage multiple outlets
• Ability to analyze workforce data and translate insights into action

Preferred Qualifications

• Experience in HR / Operations / Training within chain restaurant brands
• Experience building performance evaluation systems from scratch
• Ability to speak Mandarin Chinese is a strong plus

Compensation & Benefits

Competitive salary (negotiable based on experience)

Pay: $45,000.00 - $61,531.03 per year

Work Location: In person