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Global Director of Commissioning, Qualification, and Validation
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CAI is a professional services company established in 1996 that has grown year over year to nearly 800 people worldwide. For Mission Critical and regulated industries that need to deliver critical solutions in high-stakes environments, we provide accelerated operational readiness and unparalleled performance at the highest standard through our rigorous approach, field tested processes, and elite expertise developed over 30 years.
Our approach is simple because our Purpose informs everything we do:
- We exist to be the trusted solution for our clients as they strive to build a better working world and improve the human experience.
At CAI, we are committed to living our Foundational Principles, both professionally and personally:
- We act with integrity
- We serve each other
- We serve society
- We work for our future
At CAI, we believe in a relentless dedication to excellence, pushing boundaries and surpassing
expectations. From the beginning, we’ve challenged ourselves to do what others wouldn’t. Not just setting industry standards, but redefining them entirely. We are bold in our thinking and creative in our approach. We operate at the intersection of wisdom and technology and thrive when they come together with humanity. For us, operational readiness isn’t simply a goal. It’s a way of life. Because tomorrow demands to be at the forefront of today. We do this through tireless effort, precision, efficiency and an unwavering belief that there is always room for advancement. We’re not interested in how it used to be done. We’re obsessed with how it will be done.
Position Overview:
The Director, CQV Center of Excellence (Commissioning, Qualification & Validation), is a global role responsible for driving business growth in Commissioning, Qualification & Validation; inclusive of equipment, facilities, computer, process and cleaning validation. This will be accomplished by client support/consulting to life sciences customers, and skills development (training development, knowledge transfer and/or coaching of agents) within each region to support service delivery and execution of market-leading strategies. This senior role requires a commitment to customer-service excellence and thought leadership of their area.
The Director will work collaboratively across the organization to meet strategic priorities, to derisk project delivery through defined services, and deploy systems supporting delivery of the practice and technical knowledge within the practice. This role requires organization, systems-thinking, establishment of norms in service delivery and a focus on customers while seizing on opportunities to grow our footprint.
Key Responsibilities:
1. Service Quality & Operational Excellence
- Establishes and supports the quality systems for work performed within the practice and supports senior-level client engagement - in high-visibility projects.
- Develops and publishes procedures, guidelines, tools, and templates for efficient and consistent execution of repeatable work.
- Serves as an active mentor for agents to build internal capabilities within the organization.
2. Talent Management & Team Development
- Collaborates with the Training department to customize the qualification program for services related to the practice
- Recommends industry conferences or other external training to support skill development supporting service delivery
- Assists development of internal training in support of skills development supporting service delivery
3. Industry Engagement & Market Positioning
- Drives thought leadership, industry engagement and support to marketing
- Actively participates in marketing events
Other Responsibilities
- Develop market assets - blogs, case studies, etc.
- Proposal support and bid defense
- Industry presentations
- Marketing Plan
- Prof. Society major Committee participation
- Regional Agent engagement with RM/CM routine engagement
- Agent training sessions
- Mentoring and coaching
- Qualification Cards Development
- KM development
- CoP leadership
- Lesson learned - project closeout support
- Internal Objectives
Required Skills & Qualifications:
- Bachelor’s degree in a scientific or technical discipline (preferred)
- Experience in pharmaceutical manufacturing or R&D site operations
- Deep understanding of OR/OE strategies and life sciences quality requirements
- Lean Six Sigma certification
- Strong project management skills
- Familiarity with enabling technologies (e.g., CMMS, MES)
- Excellent facilitation and virtual meeting skills
- Exceptional verbal communication and presentation abilities
- Budget management experience
- Active connections within pharmaceutical industry forums
- Global perspective with the ability to navigate cultural and geographic differences
#LI-MV1
Average base salary range - not including benefits, and potential overtime and/or Cost of Living Adjustment.
CAI Benefits:
- Comprehensive Health Insurance coverage
- 24 days of Paid Time Off
- ESOP/401K - 15% Company Contribution (US Only)
- Company paid Life Insurance
- Company paid Long Term Disability
Benefits
Our full-time positions offer competitive compensation and benefits which include: up to 15% retirement contribution, 24 days PTO and 5 sick days per year, health insurance at extremely low cost to employee, financial support for both internal and external professional education as well as 70% long term disability paid for by the company.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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