Global Logistics Coordinator

Company Description

PHASIUM/Megmeet USA, Inc. is an ISO 13485 certified manufacturer specializing in developing high-performance power solutions for complex medical devices. Our products include standard and custom power supplies, battery chargers, docking stations, and battery packs designed with state-of-the-art power conversion techniques and superior thermal management.

Position:

Global Logistics Coordinator

Role Description:

This is a full-time, on-site role for a Global Logistics Coordinator located in San Jose, CA. The ideal candidate serves as a key liaison across internal teams, customers, and logistics partners to ensure efficient domestic and international shipping operations. The role requires PRIOR hands-on experience coordinating LTL and international freight, managing logistics documentation, auditing freight invoices, and negotiating with carriers. This individual analyzes shipping data to identify cost-saving opportunities, improves logistics processes, and provides clear communication on shipment status while aligning logistics priorities with business objectives.

Note: H1-B Visa sponsorship is NOT available for this position.

Primary duties include but not limited to:

A. Shipping Logistics and Commerce (80% of time)

• Act as a point of contact for logistics-related customer inquiries; resolve shipping discrepancies and provide proactive updates to customer service teams
• Arrange daily pick-ups with carriers, monitor shipments in transit, and ensure timely delivery (LTL shipping accounts and/or UPS, FedEx and DHL)
• Prepare, organize, and maintain shipping documentation for both domestic and international shipments (Shipping Label, Commercial Invoice, BOL, etc.)
• Provide required import/export documentation and ensure compliance with trade regulations
• Manage customer orders and coordinate with the manufacturing team to develop and update shipping schedules for assigned accounts
• Plan, manage, and oversee the end-to-end logistics of relocating warehouse operations, including inventory transfers, transportation scheduling, vendor coordination, and timeline management.
• Maintain current tariff, trade and shipping information and safety updates from CBP and respond to inquiries from customers and internal teams
• Dangerous Goods shipping requirements, with mandatory training and certification to be completed after hire at the company’s expense.
• Knowledge of Dangerous Goods shipping requirements, with mandatory training and certification to be completed after hire at the company’s expense.
• Evaluate and improve logistics processes, including packaging, labeling, routing, and carrier selection
• Record, track, and report on planned and completed transactions with a high level of accuracy
• Collaborate with internal sales teams and customers to align logistics objectives, priorities, and timelines
• Prepare cost quotations and process miscellaneous shipment-related expenses
• Provide timely updates on order status, changes, or delays to internal stakeholders
• Develop and implement Standard Operating Procedures (SOPs) to optimize commerce processes
• Analyze and audit freight invoices for accuracy and negotiating rates as needed
• Gather and analyze logistics data to identify trends, gaps, and opportunities for cost savings

B. Business Operations Support (10% of time)

• Answer and route incoming calls, ensuring accurate and timely communication with relevant teams; check general email inbox and distribute inquiries to appropriate departments (sales, engineering teams, etc.)
• Support customer and supplier onboarding processes when required.

C. Purchasing Support (10% of time)

• Communicate with suppliers and place orders for urgently required components (Mouser Electronics, Digi-Key, etc.)
• Act as a liaison between internal teams and local suppliers to meet project timelines and delivery requirements.

Qualifications:

• Associates or Bachelor's degree or equivalent experience
• Experience: Must have PRIOR knowledge and experience w/ domestic and international shipping (FOB Terms, HTS Codes, Tariffs and CBP policies are a plus).
• Proficiency in Microsoft Office including Excel and Word Doc
• Ability to multitask and work under pressure in a fast-paced environment.
• Language Skills: Fluency in Chinese is highly desired ; ability to understand Chinese (be able to communicate across all teams; engineering, manufacturing, and supplier teams). This will allow the candidate to effectively collaborate among teams, including participation in meetings, coordination of shipments, and alignment on logistics priorities, etc.
• Communication Skills: Exceptional oral and written communication skills.
• Teamwork: Demonstrated ability to work effectively with cross-functional teams.

Industry:

• Appliances, Electrical, and Electronics Manufacturing

Employment Type:

• Full-Time, Salary Position
• Hybrid Schedule: Mon-Thurs (In-Office) and Fri (Remote)

Compensation and Employee Benefits:

• Competitive salary and bonus structure
• Comprehensive retirement plan
• Health, vision, and dental insurance coverage
• Career growth development

Salary Range:

• $65K - $78K (USD)