Global Support Service Representative

Ban-Koe Companies, a recognized leader in securing the workplace and managing workforce solutions, is seeking a Global Support Representative to join our growing team. This position is ideal for a motivated, technically minded professional who excels at customer service, problem-solving, and building lasting client relationships.

We offer a competitive salary, comprehensive benefits package, and career advancement opportunities within a collaborative, family-oriented organization.

Position Summary

The Global Support Representative provides technical service and consultative support to Ban-Koe’s existing business customers. In this role, you’ll identify, analyze, and resolve service and support issues while helping customers optimize their systems for maximum value and performance.

Through a proactive, customer-first approach, you’ll also have the opportunity to contribute to the Global Support Sales Initiative, helping expand product lines and strengthen Ban-Koe’s customer relationships.

This position plays a key role in both revenue growth and customer retention, serving as a trusted advisor and knowledgeable resource on Ban-Koe products, best practices, and industry trends.

Key Responsibilities

• Respond promptly and professionally to inbound customer service inquiries.
• Diagnose and resolve moderately complex customer issues, coordinating internally as needed to ensure timely solutions.
• Consistently follow up to ensure complete resolution of customer support needs.
• Recommend system upgrades and enhancements to improve performance and reliability.
• Maintain and expand technical knowledge of Ban-Koe’s products and services.
• Communicate technical insights and customer feedback to the service, sales, and management teams.
• Participate in team meetings and contribute to continuous improvement discussions.
• Prepare activity reports, document resolutions, and track progress toward goals.
• Support additional special projects and initiatives as assigned.

Qualifications & Requirements

Essential Requirements:

• Proven customer service experience, including managing sensitive or complex issues.
• Strong interpersonal and communication skills to build professional relationships with customers and colleagues.
• Ability to work independently with minimal supervision.
• Exceptional organization and time management skills to handle multiple priorities.
• Advanced problem-solving and analytical thinking skills.
• Goal-oriented, self-motivated, and performance-driven.
• Professional written and verbal communication skills.

Preferred Knowledge/Experience:

• Background in technical software or hardware, particularly in the electronics or security industry.
• Bachelor’s degree or equivalent work experience.
• Advanced proficiency with Microsoft Office Suite (Excel, Word, Outlook, etc.).
• Documented record of achieving sales or support-related goals.

Why Join Ban-Koe?

At Ban-Koe, we take pride in being a family-oriented company with a collaborative culture. You’ll be part of a team that values innovation, customer care, and personal growth.

We’re known across the Midwest for providing cutting-edge life safety, security, and communication solutions, including:

• Time & Attendance Systems
• Access Control
• Fire Alarm and Life Safety Systems
• Mass Notification and Emergency Response
• Cloud-Based Management Solutions

Join Ban-Koe and help us continue our mission of protecting workplaces and empowering people.

Ban-Koe Companies is an Equal Opportunity Employer.

To learn more about our company and products, visit www.bankoe.com

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What are you hoping to find in this new position that has been lacking in your recent employment?
• Based on your experience, what is your expectation for a starting annual salary?
• Are you able to work in-person at the Bloomington office Monday - Friday 8am to 5pm?

Work Location: In person