Golf Operations Supervisor

Position Overview

The Golf Operations Supervisor supports the daily operations of the golf facility by ensuring smooth workflows, high service standards, and seamless on-course experiences for members and guests. The role focuses on team supervision, guest interaction, equipment readiness, and operational coordination across all touchpoints of the golf journey.

Key Responsibilities

Operational & Time Management

• Assist in preparing and managing daily duty rosters and shift schedules.
• Monitor the tee sheet and ensure all guest touchpoint areas (bag drop, starter, driving range, on-course, and closing) are adequately staffed and operational.
• Support daily operational planning to ensure smooth service flow throughout operating hours.

Customer Service Excellence

• Welcome members and guests in a friendly, professional manner while maintaining positive body language and a warm service approach.
• Resolve guest inquiries, complaints, or operational issues promptly and professionally, escalating when necessary.
• Ensure consistent service standards are followed across all operational touchpoints.

Staff Supervision & Leadership

• Supervise and guide team members across various stations (bag drop, range, starter, marshals).
• Conduct or support shift-start briefings and provide on-the-job coaching and feedback to team members.
• Monitor staff performance and motivate the team to maintain high service levels.

Equipment & Inventory Management

• Ensure golf carts, radios, range balls, towels, scorecards, tees, and operational consumables are fully stocked and maintained.
• Check that all equipment is clean, charged, well-presented, and in proper working order.
• Report equipment issues or shortages and coordinate for timely replacements or repairs.

On-Course & Event Support

• Coordinate with course marshals regarding on-course requirements, play flow, and guest needs.
• Support golf leagues, tournaments, and corporate events including signage setup, draw sheet distribution, player coordination, and event logistics.
• Act as a key liaison between golf operations, events team, and management during tournaments and special occasions.

Communication & Coordination

• Ensure smooth communication between reception, golf operations, F&B, and events teams.
• Support and conduct daily morning and afternoon operational briefings to align teams on objectives, updates, and service targets.
• Maintain accurate communication logs and shift reports.

Qualifications & Requirements

• Minimum 2 years of experience in golf operations or hospitality supervision.
• (Caddies with 2–3 years of relevant experience are encouraged to apply.)
• Strong knowledge of golf operations, golf-fleet equipment, and tee-sheet systems.
• Proven leadership, communication, and customer-service skills.
• Strong organizational skills and ability to manage multiple operational activities simultaneously.
• Ability to work flexible shifts, including early mornings, evenings, weekends, and public holidays.