GoodWorks Guide

Now Hiring: GoodWorks Guide – Southern Oregon Goodwill®

Are you ready to lead with purpose and passion? Join our fast-paced, high-energy team at Southern Oregon Goodwill and help us turn donations into jobs! We're looking for a dynamic GoodWorks Guide who thrives in a mission-driven environment and is ready to make a real impact in their community.

What You’ll Do:

As a GoodWorks Guide, you’ll oversee daily store operations, drive sales, and lead a team committed to excellence. You’ll play a key role in supporting our mission to enable employment by providing opportunities for personal and professional growth, while committing to sustainable practices.

Key Responsibilities:

• Consistently demonstrates and incorporates principles of safety, loss prevention and risk management for self and others into daily activities and ensures participation in Goodwill safety programs. Attends required safety training and participated in safety drills and exercises. Ensures tools and equipment are always in good working order and uses equipment safely.
• Consistently maintains acceptable level of productivity.
• Requires punctual and regular attendance. Time away from work is approved and taken in accordance with established policies.
• Performs job duties in a prompt, thorough and acceptable manner. Performs duties reflecting Goodwill’s mission and ethics and in accordance with Goodwill policies, procedures, CARF standards, and accepted best business practices.
• Works cooperatively across all levels of the organization, with persons served, external partners, and community members.

What We Offer:

We believe in taking care of our team. Our robust benefits package includes:

• Competitive wages
• Medical, Dental, Vision & Life Insurance
• Retirement plan with employer match
• Generous vacation, sick time, and holiday pay
• 50% employee discount
• Tuition assistance
• Opportunities for growth and development
• And much more!

Why Goodwill?

At Southern Oregon Goodwill, we’re more than a retail store—we’re a community resource. Every item sold helps fund job training and employment programs for people facing barriers to work. When you join our team, you’re not just starting a job—you’re building a career with purpose. Our Mission is to enable employment by providing opportunities for personal and professional growth, while committing to sustainable practices.

Experience / Qualifications

• To perform this job successfully, an individual must be able to perform each of the above essential duties satisfactorily. The requirements listed below are representative of the education, knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience that would lend itself to good customer service is highly desirable.

• Two years relevant progressively responsible work experience in a similar field preferred.

• Must be proficient with Internet, Excel, Outlook, and calendaring.

Physical Requirements and Working Environment:

Medium physical demand level. Throughout the course of the workday they handle and move a large number of materials around the worksite. Operates cash register and credit card machines, handles money transactions. Provides customer service and assists customers with unloading small items from their vehicle for donations. Ability to lift and carry up to 10 pounds frequently and up to 50 pounds occasionally. Medium physical demand level. Ability to push/pull and carry up to 20 pounds frequently and up to 50 pounds occasionally. Pushes heavy wheeled carts, pallet jacks, hand trucks and other material handling equipment with loads weighing up to 250 pounds occasionally. Ability to stand and walk on hard surface floor for up to 8 hours. Ability to perform repetitive tasks for up to 8 hours. Must be able to work with others in congested areas. Ability to visually inspect merchandise to ensure that quality and product safety guidelines are being met. Ability to observe merchandise presentation, floor layout, safety, and security concerns. Reaching (frequently above shoulder level), handling, fingering, feeling, talking, hearing, and seeing is a significant part of the job. Kneels, stoops and bends when retrieving or placing items. Capable of hearing and responding to warning devices on equipment, forklifts, and trucks. Ability to occasionally climb ladders. Ability to operate and use all equipment necessary to run the operation. Work is performed indoors in a heated space. Occasionally perform work in outside weather conditions.