Google Cloud Network Engineer

Position: Genesys Cloud Engineer
Location: 100% Remote
Duration: 6+ Months
Interview: Phone and Video

Sr. Genesys Cloud Engineer (must be able to get US government security clearance..)

Seeking an experienced Senior Genesys Cloud Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions.

This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams.

The ideal candidate will have deep expertise in Genesys Cloud architecture.

Job Specific Duties/Responsibilities:

• Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
• Provide expert level support and guidance for complex technical challenges for Genesys Cloud, including troubleshooting, systems integrations and performance tuning
• Accountable for the Contact Center implementation and support during all stages of the project life cycle
• Ability to work unscheduled hours in case of emergency work/outages
• Analyze existing and new voice and data networks (as needed) and recommend solutions
• Create/modify artifacts and deliverables, including the change management process

Minimum Requirements

Bachelor's degree and 5-7 years of relevant experience or equivalent combination of education and experience required.

Job Specific Education/Requirements:

Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.

Equivalent combination of education and experience considered in lieu of degree.

Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations.

Strong leadership skills with experience managing and mentoring senior technical teams.

Call flow development experience in Genesys Architect tool.

Working with API's for integrations.

For applications and inquiries, contact: hirings@openkyber.com