Graphic Designer, Video Editor, & Customer Support Technician

Drinking Post Waterers is seeking a highly motivated and customer-focused individual to join our team as a Graphic Designer, Video Editor, & Customer Support Technician.

This is a full time, in person position. Monday through Friday 8:00 to 4:30.

In this pivotal role, you will be the lead in house designer for all our graphic design and video editing needs. Drinking Post has a robust social media presence and large dealer network that is constantly hungry for new and exciting content. This position will sit at the core of creating this new content. We have customers and content from all over the US, Canada, and Europe. We are looking for a talented, motivated, forward thinking individual to fill this role for us.

In addition, you will be one of the first points of contact for our valued customers and dealers, providing exceptional service and support via phone, email, and social media. Your responsibility will be to ensure customer satisfaction by efficiently addressing inquiries, providing technical assistance, processing orders, and fostering strong relationships with our dealer network. This position requires a blend of excellent communication skills, technical aptitude, proactive problem-solving abilities, and a passion for delivering a positive customer experience.

Graphic Design and Video:

• Create and design graphics for advertisements, social media, newsletters, trades shows, brochures, owners manuals, infographics, etc
• Drive the creation of new video content. This will include 'shorts' for social media, longer customer testimonial videos, TV commercials, etc.
• Strategize with the Marketing team to best use our content, get new content, and continuously move toward and meet our marketing objectives.
• Experience with Adobe Suite of products required.

Marketing Material Creation and Distribution:

• Create and design marketing materials, including brochures, flyers, and digital assets.
• Manage the distribution of marketing materials through various channels (e.g., email, mail, digital platforms).
• Assist in maintaining and updating the company's website and social media presence.

Administrative:

• Perform various administrative tasks as needed to support the smooth operation of the customer service department, including data entry, filing, and maintaining customer records.

Customer Support Technician:

• First Point of Contact: Professionally and courteously answer all incoming phone calls on the main Drinking Post line, ensuring a positive and helpful initial interaction for every caller.
• Technical Troubleshooting & Support: Diagnose and resolve technical issues related to Drinking Post waterers, guiding customers through troubleshooting steps, identifying potential problems, and offering effective solutions. This includes understanding the product mechanics, installation processes, and potential maintenance requirements.
• General Inquiry Response: Accurately and efficiently answer a wide range of customer inquiries regarding product features, benefits, pricing, shipping, warranty information, and general company information.
• Order Processing: Accurately and efficiently process customer orders received via phone, ensuring all necessary information is collected and entered into the system correctly. This includes verifying product details, quantities, shipping addresses, and payment information.
• Email Inquiry Management: Monitor and respond promptly and professionally to all incoming customer and dealer inquiries received via email, providing comprehensive and helpful information.
• Facebook Account Management: Manage the company's Facebook account, including responding to customer inquiries, monitoring comments and messages, and escalating issues as needed. This also involves engaging with the online community and potentially assisting with content scheduling under the direction of the marketing team.

Additional Responsibilities

• Proactive Outreach: Initiate outbound communication with existing dealers to build relationships, provide updates on products and promotions, and proactively address any potential needs or concerns.
• Newsletter: Contribute to the creation and distribution of the newsletter, ensuring timely and relevant information is shared regarding product updates, promotions, and company news.

Qualifications:

• High school diploma or equivalent required.
• Graphic Design and Video Degree preferred.
• Experience with Adobe Suite of products required.
• Strong organizational skills and attention to detail with the ability to multitask and prioritize effectively in a fast-paced environment.
• Minimum of 2 years of experience in a customer service role, preferably in a technical support capacity.
• Proven technical troubleshooting skills with the ability to diagnose and resolve mechanical or product-related issues effectively, ideally with experience in agricultural or plumbing-related products.
• Experience managing business social media accounts, specifically Facebook, including responding to inquiries and engaging with followers.
• Excellent written and verbal communication skills with a professional and customer-centric demeanor.
• Proficiency in basic computer applications, including email, word processing, and data entry. Experience with CRM software is a plus.
• Prior experience in the agricultural industry or familiarity with livestock watering systems is highly preferred.
• Ability to work independently and as part of a team.
• Problem-solving skills with a proactive approach to addressing customer needs.
• A positive attitude, empathy, and a genuine desire to help customers.

Job Type: Full-time

Pay: $22.00 - $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Denver, CO 80216 (Preferred)

Work Location: In person