Greeter

Located in an historic 100-year-old grain mill, Ginger and Baker is home to two restaurants, a coffee shop, teaching kitchen, event spaces and a retail market. It's become a community gathering place for dining, shopping, learning, celebrating and enjoying a great slice of homemade pie. Ginger and Baker features authentic Colorado cuisine and is proud to partner with local farmers, ranchers, food artisans and craftspeople to showcase the innovative, hardworking spirit that makes Northern Colorado so unique. We are committed to the highest quality guest service and dining experience; requiring commitment, dedication and skill from our 100+ team members.

As a Greeter with Ginger and Baker, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our brand and dining experience. Your warm, personal attention provides a memorable first impression for our Guests of our restaurants, bars and facilities, making them feel welcome and valued. You are responsible for maintaining outstanding Guest service, generating sales, merchandising, and safeguarding company assets. Personally engage with our Guests in a Warm and Authentic manner at all times. Create an experience with every Guest that generates a “Good Will Ambassador” for Ginger and Baker.

RESPONSIBILITIES

• Greet guests confidently with a positive attitude and bid them farewell as they leave
• Consistently achieve excellent results in satisfaction feedback. Professionally handle each Guest, incoming phone calls and appropriately end conversation with customer satisfaction personally or through referring to a manager.
• Strive to create a “Yes” environment to all individuals that enter G&B
• Always maintain proper setup of dining room sections on Ipad/SpotOn
• Proficient at using Reserve/SpotOn to seat, waitlist and make reservations for guests
• Monitor pace and create accurate wait times for guests on waitlist
• Guide guests to the desired space that they are looking for; Cache, Coffee Shop, Marketplace, Café
• Give guided tours of the building and know what each space has to offer to guests
• Memorize menu items and daily specials to answer questions and make recommendations
• Make sure to stay at your station, the host stand
• Support G&B with side work including, but not limited to cleaning, stocking, folding silverware, etc.

• Promote a warm and friendly atmosphere among Team Members
• Provide the highest standards of service established, consistent with the overall standard of Ginger and Baker.
• Comply with Ginger and Baker policies/procedures, Standards of Conduct as set forth in the Team Member Handbook and contribute to overall clean and controlled aesthetic of our establishment.
• Attend all Menu tastings and take/pass menu tests

REQUIREMENTS

• Reading, writing and oral proficiency in the English language with the ability to communicate efficiently
• Critical thinking and application of job in a high stress environment
• The ability to work positively in close proximity with others comfortably, while multitasking in a fast-paced environment.
• Conflict resolution skills
• Ability to answer the phone and navigate the use of it
• Exceptional communicational and interpersonal skills.
• Read, understand and abide by the employee handbook, policies, departmental procedures and Health code
• Exceptional communication and problem-solving skills
• Ability to deliver high levels of customer service
• Business Casual attire and professional presentation of self
• Attend Food Safe Training & Pass Food Safe Test
• 1-year customer service in a restaurant setting

ATTIRE

• Black, non-slip, close toed shoes
• Business Casual Attire
• Skirts/Shorts must be at or below the knee
• Shirts: No graphic T Shirts with Lettering/words or pictures. Waistlines must be covered, crop tops can be worn if stomach is not visible, no exposed shoulders or tank tops, no armpits
• Pants: Nothing ripped, or with holes.
• No blue jeans or leggings

SCHEDULE

This is not a Monday thru Friday job. It requires a flexible schedule that includes days, nights, weekends, and holidays. There are always going to be days when you won’t be able to leave right at your scheduled time.

EQUIPMENT USED

SpotOn (POS), iPad/Reserve

RESPONSIBILITIES TO SAFETY

• Protect the safety of self, Team Members and Ginger and Baker Guests at all times.
• Promptly report any incidents and/or potentially harmful equipment or situations to the immediate supervisor and/or appropriate department(s).
• Report/document safety-related accidents and incidents at once to immediate supervisor and appropriate department(s), following documented procedures.
• Follow all company and department safety policies and procedures as required.
• Operate equipment in a safe manner that will not lead to injury to yourself or others.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS

• Food Safe Training/test
• Menu tasting/test

PHYSICAL DEMANDS & WORK ENVIRONMENT

• While performing the duties of this job, the employee is regularly required to stand; walk; go up and down stairs; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to taste or smell. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds.
• While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, and extreme heat. The employee is occasionally exposed to risk of electrical shock and vibration. The noise level in the work environment is usually loud.

OTHER DUTIES

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BENEFITS

• Paid Time Off Accrual for full time employees
• Sick leave provided by the Healthy Families and Workplaces Act
• Medical Coverage: 60% of employee premium coverage paid
• Voluntary Dental and Vision Plans
• Company-paid Life Insurance
• Accidental Death and Dismemberment Coverage Available