Groom Tech, Petsense

Overall Job Summary

This position is responsible for interacting with customers and associates, supporting selling initiatives and performing assigned tasks.

This position will be responsible for completing the training course provided by Petsense, “Paragon,” in preparation for a career in grooming and/or bathing.

Paragon is a virtual distant learning program where students are guided through a 15-week training program designed to educate students on the fundamentals in bathing and grooming, while also providing the necessary basic skills in safety, pet first aid and CPR, pet handling skills, dog anatomy and dog physiology. This is achieved through a combination of hands-on practice, book work, online exams, watching videos and submitting photos of practical application for grading.

Successful on time completion of the Paragon Level 2 will earn a complete set of grooming tools. Store tools will be provided to use in the store while completing training.

Essential Duties and Responsibilities (Min 5%)

• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Take the initiative to support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise products or services
  • Make it Memorable
• Follow and demonstrate all Petsense by Tractor Supply Mission and Values
• Maintain regular and predictable attendance
• Work scheduled shiftsfor the duration of the 10 week training program (Level 2 required FT)
• Paragon students are required to perform a combination of the following duties throughout their day. Although daily tasks may vary day to day, our business and staffing model makes it essential every Paragon student be able to perform all of the following duties accurately, efficiently, and safely on a regular basis and without advance notice:
  • Successfully complete the following training for Level 2 by the required timeline of 10 weeks:
    • Bladed all trim
    • Guard all trim
    • Scissored legs
    • Conduct a minimum of 10 hands- on practice sessions in each training category
    • Submit photos of experience by required deadline
    • Complete 40 breed specific groom dogs and submit tracking journal by the required deadline
• Safe Pet Handling
• Bathing, Drying, Brushing and Combing all coat types
• Nail Trimming
• Ear Cleaning
• Preparatory Hair Trimming
• Basic Clipper Techniques
• Basic Finishing Techniques
  • Assists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations
  • Promote a safe and productive work environment for all Team Members, customers, and vendors
  • Greet customers and pets and thoroughly complete 7-point Checkin
  • Ensures the safety and well-being of animals
  • Inspects animals for external signs of parasites, disease or injury and reports findings to pet owners
  • Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients
  • Maintains safe and sanitary work area to reduce risk to human and animal clients
  • Maintains records of all pet clients to include services provided and vaccination records
  • Operates computer as needed
  • Recovery of store, if needed
• Customer Service Skills
• Demonstrating Professionalism
• Equipment Handling and Maintenance
• Ensures the safety and well-being of animals
• May also be required to perform other duties as assigned.

Required Qualifications

Experience: Must be comfortable working with dogs and cats. Ability to demonstrate patience and compassion for animals. Tools will be provided while enrolled in Paragon.

Education: High school diploma or equivalent required. Completed Level 1 Paragon Training and received certification through Petsense. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately.

Preferred knowledge, skills or abilities

• Working environment is favorable, generally working inside with moderate noise. Indoor floors generally on hard surfaces (concrete, asphalt, etc.) Lighting and temperatures are adequate.
• Requires work in assigned area of groom shop. Groom shop size varies.
• Exposure to wet conditions, particularly when bathing dogs.
• Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets and pet waste.
• Exposure to cats and dogs of all sizes, breeds and temperaments.
• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment for all Team Members, customers, vendors and adhere to Company safety training and guidelines.
  

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

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