Ground Transportation Dispatcher / Operations Coordinator

Coast to Coast Transfers (CTC) – Queens, NY
In Office | Full-Time | $22/hour + Optional 401(k)

Coast to Coast Transfers is a fast-growing, nationally recognized ground transportation company specializing in corporate travel, airport transfers, events, and VIP transportation logistics.

We are seeking a highly organized, calm-under-pressure Ground Transportation Dispatcher / Operations Coordinator to join our Queens operations team.

This is a fast-paced role ideal for someone who thrives in logistics, transportation, customer service, and real-time problem solving.

Responsibilities

• Monitor and manage live transportation reservations and trip execution
• Coordinate chauffeurs, affiliates, and transportation vendors nationwide
• Track flights and proactively adjust transportation schedules
• Handle service issues, delays, last-minute changes, and recovery situations
• Communicate with clients, chauffeurs, and vendors professionally and efficiently
• Manage after-hours operational issues and escalation support as needed
• Support VIP, corporate, and event transportation logistics
• Coordinate group movements, special events, and complex itineraries
• Maintain accurate trip updates within dispatch/booking systems
• Work closely with customer service, finance, and operations teams

Qualifications

Preferred experience in:

• Ground transportation / limousine dispatch
• Transportation logistics / operations
• Corporate travel coordination
• Customer service in fast-paced environments

Experience with any of the following is a plus:

• Limosys
• GNET
• Flight tracking tools

Ideal Candidate

• Excellent multitasking skills
• Calm under pressure
• Strong communication skills
• Detail-oriented and highly organized
• Reliable, punctual, and team-oriented
• Comfortable making quick decisions in real time
• Professional phone and email communication

Schedule

• Full-time
• Primarily weekday – some weekend
• In-office position based in Queens, NY

Pay: From $22.00 per hour

Benefits:

• 401(k)

Work Location: In person