Group Board Support Manager London; Remote (UK)

Overview

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers. We're not about selling products - we want to solve problems and change lives through Monzo.

Monzo is a digital, mobile-only bank, which has its head office in London. Originally operating through a mobile app and pre-paid debit card, Monzo gained a full banking licence in the UK in 2017, enabling it to offer current accounts. Monzo's mission is to Make Money work for Everyone whose growth has accelerated rapidly with significant revenue and customer growth across UK consumers and SMEs making it the seventh largest bank in the UK by customer numbers. Customers are trusting increasing amounts of their money to Monzo and the company is committed to maintaining high levels of transparency, prudence and governance, while continuing to innovate its products and services for the benefit of customers. With a focus on solving customer needs, Monzo is committed to providing financial solutions for customers that are relevant, competitive, user-friendly and transparent, both directly and through a series of carefully selected partners. Monzo is currently looking to accelerate its international expansion plans in the EU and the US.

Role summary

This is a new management role, which will report to Monzo's Group Company Secretary working closely with other senior leadership in Monzo' group governance and company secretarial team which is part of Monzo's Legal & Board Governance Collective. The Board Support Manager will be responsible for providing strategic and operational support to the boards of directors of the Monzo Group and its subsidiary companies in the UK, EU and US to ensure the smooth and effective functioning of boards and their committees. The role will also manage and be supported by Board Support Assistants working in the Group Board Support team. The role will therefore interact closely with and advise Monzo's Group and subsidiary directors and company secretaries for Monzo's subsidiaries to ensure the smooth flow of information across the Group. This role involves managing the Board Support function, ensuring compliance with governance regulations and acting as a key point of contact for board members and stakeholders. Working closely in collaboration with the Group Company Secretary and other senior leaders within the Company Secretarial function, the Chair and Directors of the Group and subsidiary boards, senior management and other stakeholders:

Responsibilities

• To manage the board and committee calendars and schedule of meetings across the Group.
• To ensure compliance with relevant legislation, regulation and internal policies.
• To provide guidance and advice on governance matters to the boards and management teams.
• To manage the administrative and logistical arrangements for the Group Board and its Committees.
• To manage and implement the onboarding process for new directors, including preparing inductions.
• To prepare and implement induction programmes for non-executive directors at the Group and Monzo's subsidiary entities.
• To serve as a point of contact for board members and stakeholders.
• To lead the preparation of and manage visits and events for the Group Board and its Committees, including dinners, training and any other meetings involving non-executive directors.
• To assist the Group Company Secretary in managing shareholder engagements for Monzo (including the AGM when applicable).
• To provide support to the Board Governance teams in the organising of meetings.
• To develop and maintain governance policies and procedures.
• To supervise and manage the Board Support team, ensuring effective team performance and collaboration.
• To provide training and development opportunities for team members.

Additional expectations

• To work proactively with the Group Company Secretary, other senior leadership of the Group Company Secretarial team and the subsidiary company secretarial teams to build a best-in-class and scalable, high performing company secretarial function.
• To work proactively and collaboratively with teams across Monzo and other stakeholders to promote good governance practices to meet Monzo's governance and reporting obligations.
• To devise ways to simplify and improve the efficiency of company secretarial activities through identifying improved workflows and suitable technology solutions.
• You have proven and substantial experience in board support, governance or company secretarial roles.
• You have experience of working with boards of directors or similar governing bodies.
• You have an understanding of corporate governance principles and best practices.
• You have excellent written and verbal communication skills.
• You have strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• You have excellent interpersonal and communication skills.
• You have the ability to maintain confidentiality and discretion.
• You have the ability to work independently or as part of a team, with an understanding of when matters need to be escalated.
• You are proactive, able to anticipate needs and work under pressure.
• You are adept at working in a fast-paced and dynamic environment.
• You are passionate about the intersection of banking and technology and the transformation unfolding in consumer finance, and you wish to join us for the next stage of our exciting journey at Monzo!

Interview journey

• Full loop: Technical & Behavioural

What's in it for you

• We can help you relocate to the UK
• We can sponsor visas
• This role is based in our London office. If you are not based in London, we're open to discuss this on a case by case basis.
• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• Learning budget of £1,000 a year for books, training courses and conferences
• And much more, see our full list of benefits here

Equality and inclusion

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage

Identity survey

Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow.

Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

• Voluntary. And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not.
• Anonymous to Monzo. We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process.

By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us.

How would you describe your gender identity? Select

Do you identify as transgender? Select

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Do you identify as having a disability? Select

Do you consider yourself to be neurodivergent? Select