Group Sales Associate

Position: Group Sales Associate

Reports to: Patron Services Manager

Direct Reports: None

Indirect Reports: None

Status: Regular Part-time - full-time eligible, non-exempt

Compensation and Benefits: $19 - $22.50 hourly + Incentive Pay

The Group Sales Associate embodies Stages' commitment to personal customer service that is key to our marketing and sales success. We have built a solid reputation for providing outstanding personal care for patrons. The Group Sales Associate position is key to ensure the customer experience matches the excellence of our onstage artistry. This individual is responsible for developing new audiences and promoting Stages to new and returning groups. Stages’ Patron Services team is critical to our success, serving as a central location for inbound and outbound calling, and the main hub of personal contact with patrons on site.

About you

You're the life of the party! You love to help people! Talking to others and developing relationships drives you every day. You enjoy coordinating activities with your family and friends. You're great with time management and moving things along in a quick and careful manner. You’re comfortable chatting on the phone. You enjoy meeting people in a fast paced environment. You are excited to invite as many people, especially first-time guests, to enjoy Stages.

What you’ll do at Stages

● Achieve group sales goals for each production in the season. Be the catalyst that helps us achieve overall production sales goals.

● Working with the Patron & Donor Experience Manager and Marketing Director, create selling strategies, promotions, and special offers to Stages group patrons.

● Outbound calling and emailing to solicit prospective group ticket buyers with information about upcoming shows – including corporations, organizations, clubs, etc.

● Sell group and subscription tickets by phone, email and in person as well as selling events and VIP packages.

● Coordinate with the Marketing Department to create all Group Sales communications including emails, mailing, brochures and promotional materials.

● Provide group sales and attendance reports.

● Be on-site to greet large groups and facilitate their experience needs (i.e. parking, bar, reception) when attending productions, as needed.

● Create a positive, can-do team environment that utilizes individual skill and talent to achieve growth in our organization while delivering the highest level of customer care.

● Build lasting relationships through superior customer service that our patrons will remember for years to come.

● Provide a positive attitude during ticket pickup prior to performances. Duties also include the printing and preparation of tickets.

● Build and maintain relationships with a personal portfolio of subscribers and ticket buyers. ● Attend at least one performance of each of the shows in our season - preferably the final dress or a preview performance.

● Attend networking and other community-based events/mixers/meetings to present on group opportunities and prospect clients.

● Assist Patron & Donor Experience Manager with management duties, as needed.

● Other duties as assigned.

To excel in this job, you’ll need

● A desire to work in sales and with patrons is required.

● A passion for theatre and the performing arts.

● Flexible schedule that includes evening and weekend work.

● Detail-oriented and basic computer and phone skills.

● Positive, customer-focused approach to work with strong team building skills.

● Comfortable in a leadership role, providing guidance to staff and volunteers.

● This position requires an individual with strong entrepreneurial skills who is passionate about the work Stages does and is eager to play an important role in our organization during a transformational period of growth.

● Familiarity with ticketing systems or CRMs .

It’s also great to have

● 2-5 years experience in sales and/or box office environment

● Confidence in a variety of business and social settings, and building relationships with people in a wide range of roles and industries

This is important

Stages is committed to advancing equity, diversity and inclusion. We are committed to creating and maintaining a safe creative environment for staff, artists and our community. We know that through discussion and expression we can continue to promote change in a positive direction. We believe that diversity on and off stage is important. We are committed to bridging cultural gaps and creating an environment of inclusion and equity for all. It is our intent to provide equal opportunities to all who may apply. We welcome every race, color, religion, sex, sexual orientation, national origin, age, genetic makeup, gender identity or expression, disability, veteran status and thinking style.

Our hiring process

First, send us some information about yourself—please include an introduction to help us understand who you are and why you’re right for this position (eg: cover letter, email, personal statement, video) as well as anything you think might be helpful to understand your background, experience, and skills. This could include a resume, event materials, writing or other work samples, personal website, LinkedIn profile, etc.

Human Resources

Stages

800 Rosine St.

Houston, Texas 77019

If we think you might be a good fit, we’ll contact you to schedule an introductory interview. This conversation will help us learn about you, share more about the job and Stages, and answer your initial questions. From there, we may also invite you to talk with other staff members from positions across the organization so that you have an opportunity to explore Stages’ culture and work environment, and we can get a sense of what you’ll bring to the team.

Job Types: Full-time, Part-time

Pay: $19.00 - $22.50 per hour

Expected hours: No less than 20 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: Hybrid remote in Houston, TX 77019