Growth Consultant..

Shipsy – AI-Native Platform for Autonomous Supply Chains

📍 Gurgaon

• AI-powered technology DNA
• Integrated TMS + WMS platform
• Global market presence with 275+ enterprises served
• Recognized by Gartner® Magic Quadrant™ and “Customers’ Choice” in Transportation Management Systems
• Clients include Heineken, Aramex, Walmart, Qatar Post

Role: Growth Consultant

Objective:

Be the primary advocate for Shipsy’s customers, ensuring maximum value realization , strong adoption, customer satisfaction, and contributing to revenue growth and retention .

Key Responsibilities

1. Client Relationship Management

• Build and nurture long-term client partnerships

1. Onboarding & Adoption

• Ensure smooth onboarding, accelerate time-to-value, and drive adoption

1. Account Reviews & Growth

• Conduct business reviews, track KPIs, identify upsell/cross-sell opportunities

1. Customer Advocacy

• Represent customer feedback internally to product and engineering teams

1. Problem Resolution

• Proactively address challenges in partnership with support/product teams

1. Training & Enablement

• Deliver workshops, training sessions, and resources for clients

1. Data-Driven Insights

• Analyze usage data to track engagement, identify risks, and recommend strategies

1. Renewals & Retention

• Partner with account management to secure renewals and expansion revenue

1. Growth Consulting & Strategy

• Advise clients on strategic initiatives to maximize business outcomes

Candidate Profile:

Experience: 3–5 years in Growth, Account Management, Consulting, SaaS, supply chain/logistics tech, or Expansion Sales

Knowledge: Strong understanding of supply chain operations and customer lifecycle management

Skills: Excellent communication, stakeholder management, and problem-solving; ability to work cross-functionally

Education: Bachelor’s in Business, Technology, or related field (Master’s preferred)

Culture & Opportunity

• Be part of building the future of autonomous supply chains
• Work in a fast-growing, innovative, and globally recognized AI-native platform