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Growth Operations Manager - VirtuAlly
Growth Operations Manager
Company: VirtuAlly
About VirtuAlly
VirtuAlly was founded in 2017 as a spinout from the Medical University of South Carolina, home to one of the nation’s two Telehealth Centers of Excellence. VirtuAlly is a pioneer in redefining virtual care— leveraging next-generation technology and innovation with compassion and human caring. We’re committed to protecting the lives entrusted to our care, ensuring each patient experiences attentive, quality care while every caregiver is equipped with the tools and confidence to excel.
Through cutting-edge virtual staffing solutions, we inspire, assist and elevate healthcare teams, allowing them to concentrate on their most important priority: their patients. We’re more than just a service. We stand alongside your teams as a trusted Ally, offering collaborative, customized, virtual caring solutions for a new and dynamic world of healthcare.
Mission and Vision
Our mission is infusing next-generation technology and compassion into the world of virtual caring™ and our vision is to lead the way in virtual patient care evolution.
Our Values
- Be COMPASSIONATE - Compassion and empathy for patients, customers, and our fellow team members are at the heart of all that we do.
- Be AUTHENTIC - We recognize and celebrate diversity among our patients, clients, and team members. We are open, honest, and clear in our communications.
- CELEBRATE - Patient care is a serious business, but one that we approach with positivity and enthusiasm.
- ASPIRE - We are committed to always building and maintaining the strengths of our foundations so that our innovations have a platform on which to flourish.
Location
Hybrid or Remote (U.S. preferred)
Occasional travel for planning sessions as needed
Occasional travel for planning sessions as needed
Role Overview
The Manager of Growth Operations owns and optimizes the systems, processes, and data that power our go-to-market organization. This role sits at the intersection of Sales Operations, Marketing Operations, and Marketing Automation, with primary ownership of HubSpot CRM and Marketing Hub.
This role supports a sales team that sells into acute healthcare providers, including hospitals, health systems, and IDNs. The Manager of Growth Operations acts as the technical and operational backbone of the commercial engine—ensuring clean data, scalable automation, accurate reporting, and seamless handoffs across the funnel. This is a hands-on, high-impact individual contributor role with strong cross-functional influence.
This role supports a sales team that sells into acute healthcare providers, including hospitals, health systems, and IDNs. The Manager of Growth Operations acts as the technical and operational backbone of the commercial engine—ensuring clean data, scalable automation, accurate reporting, and seamless handoffs across the funnel. This is a hands-on, high-impact individual contributor role with strong cross-functional influence.
Key Responsibilities
Sales Operations & Tools Support:
Reporting, Analytics & Dashboards:
Marketing Operations & Automation:
- Serve as the primary administrator and technical owner of HubSpot CRM.
- Manage pipelines, deal stages, workflows, forecasting models, and routing logic.
- Support and administer sales tools and integrations used by the sales team, ensuring reliability and adoption.
- Enable sales through CRM workflows, documentation, onboarding support, and process optimization.
Reporting, Analytics & Dashboards:
- Design, build, and maintain dashboards and reports for Sales, Marketing, and Executive leadership.
- Deliver insights on pipeline health, funnel conversion, deal velocity, forecast accuracy, and campaign performance.
- Ensure reporting accuracy through strong data governance and consistent definitions.
Marketing Operations & Automation:
- Partners with Marketing to operationalize campaigns, collateral, and messaging for sales deployment ensuring the right content reaches the right prospects at the right time through HubSpot sequences, email workflows, and sales enablement tools.
- Own HubSpot Marketing Hub, including campaigns, email automation, forms, lists, and segmentation.
- Manage lead scoring models, lead routing, lifecycle stages, attribution, and nurture programs.
Data & Integrations:
Cross-Functional Operations:
- Own ZoomInfo enrichment for accounts and contacts, including field mapping and governance.
- Manage CRM and marketing system integrations (HubSpot Salesforce and related tools).
Cross-Functional Operations:
- Partner closely with Sales, Marketing, and Executive teams to align systems with growth objectives.
- Document SOPs, system architecture, and operational best practices.
- Support executive and board-level reporting with trusted, well-defined data.
Required Qualifications
HubSpot Admin Certification required; 4–7 years in Sales, Marketing, or Revenue Operations; strong HubSpot and marketing automation experience; advanced Excel; enterprise sales team support experience.
Preferred Qualifications
Salesforce Admin Certification preferred; experience supporting sales teams selling into acute healthcare providers; familiarity with enterprise healthcare sales cycles and regulated environments; ZoomInfo and BI tool experience.
Reporting and Collaboration
Reports to: SVP of Growth
Works closely with Sales Leadership, Marketing Leadership, and the Executive Team
Works closely with Sales Leadership, Marketing Leadership, and the Executive Team
Compensation
Base Salary: $100,000 – $120,000 (up to $125,000 for senior candidates)(Likely 90/10 split)
Optional bonus and equity; certification reimbursement available
Optional bonus and equity; certification reimbursement available
Essential Job Functions
The essential functions of this role include, but are not limited to, the following. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.
- Ability to work for extended periods of time at a computer, including viewing a monitor, using a keyboard, mouse, and other standard office equipment.
- Ability to sit for prolonged periods, with or without the ability to alternate between sitting and standing.
- Ability to read, analyze, and interpret data, dashboards, reports, and system information with a high degree of accuracy.
- Ability to communicate effectively and professionally, both verbally and in writing, with internal teams and leadership via video conferencing, email, chat platforms, presentations, and documentation.
- Ability to concentrate, problem‑solve, and engage in detailed analytical and technical work, including configuring CRM systems, automation workflows, and reporting logic.
- Ability to attend and actively participate in virtual meetings, planning sessions, and cross‑functional discussions.
- Ability to manage multiple priorities, meet deadlines, and adapt to changing requirements in a fast‑paced, technology‑driven environment.
- Ability to occasionally travel for in‑person planning sessions or meetings, if required.
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