GSOC Site Manager

Job Description

JOB SUMMARY

The Global Security Operations Center (GSOC) Manager is responsible for overseeing the daily operations, personnel, and technology of the GSOC to ensure continuous monitoring, analysis, and response to security events that may impact company personnel, facilities, assets, and operations. This position leads the GSOC team in identifying threats, coordinating incident response, and providing actionable intelligence to support organizational safety and operational resilience. The GSOC Manager ensures effective collaboration with internal stakeholders and external partners while maintaining operational standards, policies, and procedures that support enterprise security and risk management programs.

ESSENTIAL FUNCTIONS

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed herein.
• In performing functions, duties, or tasks, employees are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner and are to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Core Duties Include:

• Lead, develop, and supervise GSOC personnel including analysts and supervisors, encompassing staffing, scheduling, shift coverage, training, and professional development.
• Monitor global security threats, incidents, and risks through oversight of security monitoring systems, intelligence platforms, video management systems, access control platforms, and mass notification tools.
• Direct incident detection, escalation, response coordination, and crisis management activities, including support to business continuity and emergency management initiatives.
• Develop, maintain, and update GSOC Standard Operating Procedures, policies, and operational protocols.
• Ensure proper documentation, post-incident reviews, and analysis of security events, incorporating recommended improvements to procedures and systems.
• Produce intelligence reports, threat assessments, daily security briefings, and situational awareness reports for leadership.
• Coordinate response efforts and maintain relationships with corporate security, facilities, IT, HR, executive leadership, law enforcement, emergency services, and security vendors.
• Ensure compliance with corporate security policies and regulatory requirements.
• Track operational metrics and prepare performance reports for leadership.
• Maintain flexibility for 24/7 operational demands including evenings, weekends, and holidays as needed.

Job Requirements

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference depending upon the nature of the position

Basic Qualifications

• United States citizenship preferred.
• Minimum age of 21 years.
• Ability to work in a fast-paced operational environment.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong verbal and written communication skills.
• Ability to obtain and maintain required security clearances or background checks if applicable.

Education/Experience

• Bachelor’s degree in Security Management, Criminal Justice, Emergency Management, Intelligence Studies, or a related field; or equivalent work experience.
• Minimum 5–8 years of experience in security operations, intelligence, risk management, or emergency response.
• Minimum 3 years of supervisory or management experience.
• Experience working in a Security Operations Center (SOC), GSOC, or command center environment preferred.
• Experience with incident management, crisis response, or intelligence analysis.

Background Prerequisites

• Successful completion of a comprehensive background investigation.
• Clean criminal record consistent with company security policies.
• Ability to pass pre-employment drug screening (if required).
• Valid driver’s license may be required depending on operational needs.

Competencies (as demonstrated through experience, training, and/or testing)

• Leadership and team management.
• Incident command and crisis response coordination.
• Threat analysis and risk assessment.
• Operational planning and decision-making.
• Security technology systems management.
• Analytical thinking and problem-solving.
• Effective communication and executive briefing.
• Attention to detail and situational awareness.
• Ability to prioritize and manage multiple tasks simultaneously.
• Strong organizational and documentation skills.

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Performing work in a security operations center environment with continuous monitoring activities.
• Position may require extended periods of sitting while monitoring security systems and reviewing reports.
• Occasional travel may be required for training, meetings, or operational support.
• Must be available for on-call support and emergency response outside normal business hours.
• May be required to work evenings, weekends, or holidays depending on operational needs.

Salary $79,040.00

A Word about EEO, Pay Transparency and Other Requirements….

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.