Guest Experience Host-1

About the role:

The Guest Experience Host is a key element for the success of the guest journey whose main objective is to anticipate the guest´s needs throughout their stay while curating memorable moments for them .

What you will do:

• The primary responsibilities of the Guest Experience Hosts are to provide the most personalized and individually curated experience for each VIP guest. In this capacity he/she is the direct link between the guests and the hotels departments.

• Hosts should get to know their guest´s preferences using Golden and through conversation so they can anticipate th eir needs without being "intrusive".

• A ct as point of contact for VIP´s . This includes a dedicated pre-arrival email before their visit as well as to be in direct contact with the guest throughout their stay.

• H andle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

• Personally, inspects VIP and Special Attention guestrooms and ensures readiness for a perfect arrival experience .

• Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess .

• Maintains high visibility in the lobby and front desk area and provides assistance to our guests in a pro-active way .

• Resolves guest concerns and complaints speedily and efficiently; ensures complete guest satisfaction, protects the reputation of the hotel and the company .

• Keeps management informed of guest incidents; represents senior management in their absence .

• Ensures areas under supervision are perfectly maintained ; conducts routine inspections of Public areas and guest rooms; takes proactive steps to rectify any shortcomings .

• Screens next day movements for special instructions to various departments .

• Ensures pending follow up action is communicated to the next shift .

• Assists with responsibilities in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Services and lobby coverage .

• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests .
  

What you bring:

• At least 2 - 3 years of relevant work experience in l uxury Hotel.

• Self-driven and a strategic resourcing professional.

• Able to work independently and under pressure in a fast pace working environment.

• Good team spirit, cooperative with good communication and interpersonal skills.

• Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.

• Reading, writing and oral proficiency in both Spanish and English language .
  

What we offer:

• Energizing Employee Culture where you are encouraged to be your true self!

• Competitive salary and a comprehensive benefits package

• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)

• Complimentary accommodation at other Four Seasons Hotels and Resorts

• Complimentary dry cleaning for business clothing

• Complimentary employee meals

• Paid holidays, vacation, and sick days

• Culinary, retail and wellness experiences at special rates