Guest Experience Host

Guest Experience Administrator

Lazuk Esthetics | Alpharetta, Georgia

Lazuk Esthetics is seeking an energetic, polished, and highly personable Guest Experience Administrator to become a central part of our in-practice guest experience.

This is not a traditional receptionist or call-center position. Our technology and AI systems manage much of our routine communication and appointment scheduling. This role is focused primarily on caring for guests who are physically present in the practice and ensuring that every visit feels warm, organized, elevated, and thoughtfully curated.

The ideal candidate is a genuine people person who enjoys making others feel comfortable, recognized, and cared for. They should be attentive without hovering, professional without feeling overly formal, and confident enough to guide guests through their experience while supporting the clinical team behind the scenes.

No previous knowledge of medical esthetics is required. Extensive training will be provided on our services, treatments, products, guest-management systems, and internal processes.

About Lazuk Esthetics

Lazuk Esthetics is a physician-guided luxury medical-esthetics practice in Alpharetta, Georgia. We provide advanced skin rejuvenation, laser treatments, injectables, body contouring, wellness therapies, IV therapy, and curated esthetic experiences in a private, modern, and welcoming environment.

Our guests should never feel as though they are moving through a routine transaction. Every interaction should feel intentional, informed, comfortable, and distinctly personal to them.

What You Will Do: Create an Exceptional In-Person Guest Experience

• Welcome every guest with warmth, confidence, and professionalism.
• Create an immediate sense of comfort from the moment a guest enters the practice.
• Learn guest names, preferences, and relevant details that help future visits feel familiar and thoughtful.
• Offer refreshments and help guests settle comfortably before their appointment.
• Guide guests through the practice and help them understand what to expect during their visit.
• Check in with guests throughout their experience without making them feel rushed or monitored.
• Recognize when someone may be nervous, uncertain, uncomfortable, or in need of additional attention.
• Ensure every guest feels acknowledged, informed, and genuinely cared for.
• Provide a polished and memorable checkout and departure experience.

Develop Strong Treatment and Product Knowledge

• Complete extensive training on Lazuk Esthetics treatments, services, products, packages, and guest protocols.
• Build a practical understanding of what each treatment is designed to address.
• Learn how services may work together as part of a curated guest journey.
• Help guests understand the general purpose, benefits, and differences between available services.
• Explain products and approved treatment information clearly and confidently.
• Recognize when a clinical question should be referred to a provider.
• Reinforce recommendations and next steps already provided by the clinical team.
• Continue learning as new treatments, technologies, products, and promotions are introduced.

Support Guest Decisions and Light Upselling

• Listen carefully to guest interests, concerns, and goals.
• Introduce relevant services, products, memberships, packages, or add-ons when appropriate.
• Help guests understand options without creating pressure.
• Support rebooking and continuation of recommended treatment plans.
• Identify natural opportunities to enhance a guest’s visit or overall results.
• Assist guests in selecting products or services based on approved guidance and provider recommendations.
• Present promotional opportunities accurately and professionally.
• Approach sales as education and service rather than a high-pressure transaction.

Manage Guest Flow and Team Coordination

• Coordinate guest arrivals and communicate their status to the appropriate team members.
• Help maintain a smooth flow between reception, consultation, treatment, and checkout.
• Anticipate timing issues and communicate delays or changes appropriately.
• Support providers by ensuring guests are prepared and comfortable before treatment.
• Help prevent guests from feeling forgotten during transitions or unexpected waits.
• Process check-in, checkout, payments, packages, memberships, and retail purchases accurately.
• Assist with light appointment scheduling and basic service changes when human support is needed.
• Maintain clear and accurate guest notes.

Learn and Use Our CSM System

• Complete extensive training on our customer service management system and related technologies.
• Maintain accurate guest profiles, service history, notes, preferences, and follow-up details.
• Document guest interactions and relevant information consistently.
• Update appointments, purchases, packages, memberships, and guest records as needed.
• Use the system to support a consistent and informed guest experience.
• Follow established processes for privacy, accuracy, and documentation.
• Become comfortable navigating multiple technology platforms used within the practice.

Maintain the Lazuk Esthetics Environment

• Keep the reception area and guest-facing spaces clean, organized, and guest-ready.
• Monitor the atmosphere of the practice, including music, lighting, refreshments, scent, temperature, and overall presentation.
• Notice details that could affect the guest experience and address them proactively.
• Maintain attractive retail, product, and informational displays.
• Help monitor guest amenities and front-of-practice supplies.
• Support opening, closing, and light administrative responsibilities as assigned.
• Protect guest privacy and handle sensitive information with discretion.

Who We Are Looking For

You may be a strong fit for this position if you are:

• Naturally energetic, outgoing, and genuinely interested in people.
• Skilled at making others feel comfortable and welcome.
• Curious and eager to learn about treatments, skincare, wellness, and products.
• Confident explaining information and making thoughtful recommendations.
• Comfortable introducing additional services or products when they may benefit a guest.
• Warm and approachable while maintaining professionalism.
• Highly organized and attentive to detail.
• Able to learn technology and new systems quickly.
• Calm and composed when schedules shift or concerns arise.
• Reliable, punctual, and accountable.
• Professionally presented and aware of the importance of discretion.
• Comfortable receiving feedback and participating in ongoing training.
• Able to remain productive during quiet periods without constant direction.
• Motivated by creating meaningful experiences rather than simply completing tasks.

Qualifications

• High school diploma or equivalent required.
• Entry-level candidates are encouraged to apply.
• No prior medical-esthetics knowledge or experience is required.
• Previous experience in hospitality, luxury retail, restaurants, hotels, customer service, beauty, wellness, sales, or another guest-facing environment is helpful but not required.
• Strong in-person communication skills.
• Basic computer and technology proficiency.
• Ability to learn customer management, payment, scheduling, and communication systems.
• Ability to maintain confidentiality and follow practice policies.
• Availability to work the required schedule, including occasional evenings or Saturdays when applicable.

Training Provided

Lazuk Esthetics will provide extensive training in:

• Our CSM and guest-management systems.
• Check-in, checkout, payment, package, and membership processes.
• Light scheduling and appointment-management procedures.
• Medical-esthetics treatments and technologies.
• Skincare and wellness products.
• Guest education and service recommendations.
• Light consultative sales and appropriate upselling.
• Practice standards, guest privacy, and internal procedures.
• The Lazuk Esthetics approach to luxury hospitality and curated guest care.

What Success Looks Like

Success in this role means:

• Guests consistently feel welcomed, recognized, and cared for.
• The practice remains polished, calm, and guest-ready.
• Guests receive clear and accurate explanations of services and products.
• Relevant services and products are introduced naturally and appropriately.
• Providers receive timely and accurate support.
• Guest records and transactions are completed accurately.
• No guest feels forgotten during waiting periods or transitions.
• The employee develops strong working knowledge of the treatments and products offered.
• The guest experience reflects the quality and standards of Lazuk Esthetics.
• Guests leave feeling that their experience was carefully curated rather than simply processed.

Benefits of Joining Lazuk Esthetics

• Extensive paid training.
• Training on advanced medical-esthetics treatments, products, and technologies.
• Opportunities to experience eligible Lazuk Esthetics treatments personally.
• Employee pricing on approved services and products.
• Professional development within the medical-esthetics and wellness industry.
• A polished, modern, and supportive work environment.
• Opportunities for increased responsibility as the practice grows.
• The ability to help shape the guest experience of an evolving, technology-forward practice.

Experiencing selected treatments is an important part of understanding the guest journey. It allows team members to better understand the preparation, comfort, experience, results, and aftercare associated with the services they discuss.

Pay: $16.00 - $22.00 per hour

Benefits:

• Flexible schedule

Education:

• High school or equivalent (Required)

Language:

• English (Required)
• Russian (Preferred)
• Ukrainian (Preferred)

Ability to Commute:

• Johns Creek, GA 30022 (Required)

Work Location: In person