Guest Experience Specialist

Location: Riyadh, Saudi Arabia, multiple properties

Department: Guest Experience

Type: Full-time

Reports to : Operations Manager

Type: Onsite

About Chapter One

Chapter One is a Residential Hospitality operating partner specializing in transforming residential and commercial buildings into hospitality-grade experiences that maximize returns, accelerate asset value, and unlock the full potential of every property. With 100+ apartments in operation and a pipeline of 300+ units across Riyadh and Dubai, we are shaping the future of residential hospitality in the region.

Chapter One is also a lot of fun.

About YamamaLiv

This role is on behalf of YamamaLiv, a modern serviced-living brand operated by Chapter One under our White Label model. YamamaLiv offers flexible, design-led accommodation tailored for both long- and short-term stays, blending the comfort of home with the service standards of a hotel. With a focus on style, convenience, and exceptional guest experiences, YamamaLiv is redefining serviced living across Saudi Arabia.

The Role

As a Guest Experience Specialist, you’re not just the face of YamamaLiv, you’re the heartbeat of the guest journey. You’ll be empowered to make decisions that delight guests, keep our buildings looking their best, and ensure operations run like clockwork.

In this role, you’ll:

• Lead the guest experience from check-in to check-out, creating warm connections and memorable moments.
• Act as the bridge between guests and our teams — coordinating with housekeeping, maintenance, and external partners to keep everything seamless.
• Be the eyes and ears of the property, ensuring every apartment meets YamamaLiv’s high standards of quality, cleanliness, and comfort.
• Wear many hats: part sales champion, part experience curator, part auditor, part problem-solver and always a positive ambassador for the brand.
• Stay proactive and empowered, making real-time decisions to resolve issues and elevate the guest experience.

Who we are looking for

• You value ethics, integrity, respect and collaboration in everything you do
• You genuinely love people and bring positive energy to every interaction.
• For you, hospitality isn’t just your job, it’s a way of life
• You are confident, upbeat, and not afraid to make decisions that create a great guest experience and team environment.
• You are a natural problem-solver who sees challenges as opportunities to make someone’s day better.
• You are tech-friendly and quick to learn new tools that make work (and life) easier.
• You are organized (but handle chaos well), proactive, and ready to thrive in a dynamic, fast-moving environment. (very fast, not just fast)
• You are based in Riyadh, Saudi Arabia, or are excited to relocate.

Is that you? Yallah, apply!

Preferred qualifications

The person and who you are come first.

What we promise

• Fun
• Chaos
• Opportunity
• Fairness
• Respect
• Empowerment