Guest Experience Team Member

At The Holly Campground, we don’t just check guests in. We welcome them into memories they’ll talk about for years.

Our Guest Experience Team is made up of what we call Memory Makers. These are the people who turn simple moments into meaningful experiences, from the first welcome to the final goodbye.

As a Guest Experience Team Member, you will step into a role we internally call a Guest Experience Architect. This means you are not just completing tasks, you are helping design and deliver the full guest experience from start to finish. This is a hands-on, all encompassing role for someone who enjoys variety, teamwork, and creating genuine connections.

What you’ll Do

You’ll work in a small, collaborative team (2-4 people at a time), rotating through different areas of the campground. As a Guest Experience Architect, your role is to ensure every guest interaction feels intentional, welcoming, and memorable.

Responsibilities include:

• Greeting guests and managing check-in and registration
• Supporting the camp store and retail experience
• Assisting with food service operations
• Leading or supporting activities and guest engagement
• Moving throughout the campground to assist guests and maintain a welcoming environment

No two shifts look the same. You are part of the experience from beginning to end.

Who you are

You might be a great fit for this role if you:

• Naturally connect with people and enjoy making others feel welcome
• Bring positive, team-oriented energy to every shift
• Take initiative and look for ways to improve someone’s experience - Dreamweaving
• Enjoy a fast-moving, ever-changing environment
• Pay attention to the small details that make a big impact
• Want to grow, learn, and be part of something meaningful

Experience in hospitality, retail, food service, or customer service is preferred, but not required.

We can teach skills. We can’t teach care.

What makes this role different

• You are part of a daily team
• You are cross-trained across multiple areas
• You play a direct role in shaping the guest journey
• You are trusted to create moments, not just complete tasks
• You gain real-world hospitality and leadership skills

This is why we call our team Memory Makers and our role Guest Experience Architects.

Schedule:

• We are a 24/7 business with the primary shift being mornings
• Weekends and Holidays are required

Why work with us

• A supportive, team-first environment
• Opportunities for growth into leadership roles
• A unique outdoor setting where no two days feel the same
• The change to create meaningful experiences for others.

Pay: From $13.73 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person