Guest Management Director I Freelance I BWS KSA - Riyadh

• Lead the overall Guest Management department and workflow
  
• Define and supervise guest journey strategy from invitation to post-event follow-up
  
• Coordinate RSVP processes, invitation tracking and guest database management + coordinate Platform Evolution
  
• Supervise seating plans, accreditation strategy and access management with protocol team
  
• Manage VIP/VVIP protocols and high-profile stakeholder handling
  
• Coordinate with Production, Protocol, Operations, Security and Hospitality teams
  
• Supervise guest communication flows and escalation handling
  
• Ensure proper staffing structure and onsite guest operations
  
• Oversee reporting, guest tracking systems and operational updates
  
• Attend planning meetings and align guest operations with overall event strategy
  
• Manage crisis situations and last-minute guest changes with discretion and efficiency
  
Define strategy for purchases and follow all the supply chain (hotel, transport, flights)

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Requirements

• Minimum 10 years of experience
  
• Strong experience in large-scale events and VIP guest operations
  
• Experience managing high-profile and international stakeholders
  
• Excellent organizational and leadership skills
  
• Ability to work under pressure in fast-paced environments
  
• Fluent English required; Arabic is a plus
  
• Riyadh-based availability preferred
  
• Immediate availability