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Guest Relation Executive

JOB_REQUIREMENTS

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  • Act as the primary point of contact for guests, ensuring their needs are met promptly and professionally.
  • Conduct pre-arrival communications to personalize guest experiences and set expectations prior to check-in.
  • Manage guest feedback and complaints efficiently, transforming negative experiences into positive outcomes.
  • Coordinate with various departments, such as housekeeping and catering, to ensure seamless service delivery.

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